TOC Shift Supervisor

Tuknik Government Services a Koniag Government Services company is seeking a TOC Shift Supervisor to support TGS and our government customer in Camp Spring MD. This position requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and TOC Shift Supervisor will lead a team of technicians in overseeing and maintaining the secure operations of our customers IT infrastructure. This is a hands-on position responsible for monitoring systems responding to alerts and troubleshooting issues. The Shift Supervisor will ensure SLAs are met proper procedures are followed and operational issues are resolved efficiently. Key duties include:Essential Functions Responsibilities & Duties may include but are not limited to:Supervise and provide guidance to TOC technicians during assigned shiftsMonitor customer networks systems applications and infrastructure componentsTriage and resolve service alerts outages and disruptions based on severityTroubleshoot and identify root causes of recurring incidents or problemsManage and escalate unresolved issues to appropriate teams per protocolOversee compliance with standard operating procedures and ITIL practicesDrive continuous improvement of monitoring capabilities and incident responseMaintain detailed logs/documentation of all operational issues and actions takenWork collaboratively with other IT teams to ensure seamless end-to-end serviceProvide training and mentorship to junior TOC personnel as neededEducation and Experience Requirements:Bachelors degree in IT Computer Science or related technical field5 years of IT experience as a lead or Subject Matter Expert (SME)Prior supervisory experience leading a team of technicians/analystsStrong technical knowledge of network protocols security tools and operationsExperience with monitoring tools like SolarWinds PRTG Splunk of ITIL IT service management and industry best practicesAbility to obtain and maintain government security clearance if requiredRequired Skills:Excellent critical thinking troubleshooting and problem-solving abilitiesStrong leadership and ability to manage a team across all shiftsExcellent written and verbal communication skillsAttention to detail and ability to multi-task in a fast-paced environmentCustomer service mindset and commitment to meeting SLAsProficiency with Microsoft Office Suite and operational documentationDesired Qualifications:Certification in at least one of the following: CCIE CCNP CISSP RCSP or MCITP/MCSERequirements:Ability to obtain a Public TrustOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352