Community Account Manager ING Netherlands, ODCR
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a passionate connector who can build strong relationships with diverse communities and turn those connections into actionable insights. These insights will help ING improve our processes and propositions ensuring we stay relevant and responsive to the needs of society.
Purpose of the role
Within ING Netherlands in the ODCR (Operational Design Control & Resilience) department the Community Ambassadors account manager contributes to strengthening the social impact by setting up expanding and coordinating an external network of community ambassadors. These ambassadors are connected to stakeholders with whom ING regularly discusses social issues such as discrimination.
Through this network relevant ING departments respond to external signals and perspectives allowing internal processes and practices to be proactively adapted to prevent societal issues such as discrimination. This role also includes preparing and participating in meetings between INGs Executive Board and external stakeholders to ensure alignment between strategy societal signals and internal follow-up.
This role is successful when there is a robust and diverse network of community ambassadors and actively involved. These ambassadors maintain regular contact with ING and its various departments effectively bringing the experiences and perspectives of their constituents into the organisation. The programme is recognised and valued within ING as a meaningful platform for mutual learning and reflection. At the same time it is also appreciated by the stakeholders and societal groups represented by the ambassadors as it allows them to share their context concerns and insights with ING in a meaningful way. This contributes to shared understanding helps ING to operate within a clearly defined social context ensures compliance with laws and regulations and prevents unnecessary internal overregulation.
Key responsibilities
- Coordinate and expand an external network of community ambassadors connected to societal stakeholders.
- Support and empower ambassadors in their role as change agents towards ING.
- Maintain relationships with organisations such as the Dutch Banking Association (NVB) trade associations social coalitions and knowledge institutions focused on anti-discrimination and inclusion.
- Representing ING in external working groups consultation structures and partnerships aimed at social impact.
- Prepare meetings between the ING Executive Board and external stakeholders and participate as a substantive and connecting representative.
- Identify social trends and external signals and translate these into policy advice or interventions within ING.
- Contribute to improving internal processes and working methods based on input from the external network.
- Document the progress impact and lessons learned from community initiatives and external collaborations.
Powers
- Empathetic leadership: Creates space for vulnerability dialogue and connection.
- Intercultural sensitivity: Works effectively with different backgrounds and perspectives.
- Stakeholder management: Maintains strong relationships with external agencies and social partners.
- Strong organizational skills: Coordinates projects with a focus on inclusion and accessibility.
- Community involvement: Shows affinity with themes such as discrimination social justice and inclusion.
- Strong communication skills: Communicates clearly and respectfully even in sensitive contexts.
- Reflective and learning mindset: Open to feedback and promotes collective growth.
Education & Experience
- Bachelors or masters level education preferably in social sciences diversity and inclusion anthropology or related fields.
- Experience with community building social projects stakeholder management or cultural change.
- Experience within a large organization or financial institution is an advantage.
Organizational inbedding
This role is part of the ODCR Operational Design Control & Resilience department which focuses on strengthening the organisational culture and social responsibility. The position reports to a team leader within ODCR and works closely with internal stakeholders and external agencies.
Rewards & benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here:
The benefits of working with us at ING include:
- A salary tailored to your qualities and experience
- 36 or 40 hour workweek
- Individual leave: 242 individual holiday days based on 36 hr workweek
- Diversity leave: 3 days per year (15 paid 15 unpaid)
- CSR days: up to 2 days per year to actively engage in society by volunteering
- 13th month salary
- 8% Holiday payment
- Individual Savings Contribution (BIS) 3.5% of your gross annual salary
- Mobility card
- Attractive pension scheme
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
Want to apply directly
Upload your CV and motivation letter by clicking the Apply button.
Please note multiple interview steps involving various business stakeholders will be part of the selection process.
About us
With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us and apply today!
Required Experience:
Manager
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
