Director of Retention, Middle East & Africa

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Location: KAFD Riyadh

Hours of work: 40 hours per week

Education requirement: Degree or equivalent qualification/experience

Experience requirement: Minimum 10 years in SaaS solution environment

Benefits: Private medical insurance; Employee stock purchase plan; Holiday & global well-being days; Allowances plus many more.

Application start and end date: Starting 16th December for approx. 4-6 weeks.

Adobe in the Middle East empowers businesses and individuals through creativity and digital Saudi Arabia we support Vision 2030 by driving innovation developing local talent and enabling exceptional customer experiences. As the regional headquarters for foreign companies Adobe serves as a strategic hub for growth and collaboration across markets. Join us to help shape the future of digital experiences in one of the worlds most dynamic economies.

Role Summary

The Director of Retention Middle East & Africa ownsnet revenue retention renewals customer lifetime value and post-sale growthacross Adobes enterprise and commercial customers.

This role leads regional Renewal Sales Specialists and Solutions Account Managers to ensure customersrealise value renew with confidence expand their Adobe investment and achieve high levels ofadoption satisfaction and advocacy. The Director is the regional owner of the post-sale motion partnering closely with Sales Customer Success Marketing Product and Global Retention teams to deliver predictable recurring revenue and long-term customer relationships.

Key Responsibilities

• Own MEANRR GRR revenue retention optimisation and expansion targets.

• Define and execute the regional renewals and retention strategy aligned to Adobes global customer lifecycle.

• Drive early renewal engagement proactive risk management and value-based renewals.

• Accelerateupsell and cross-sell within existing customersbased on usage maturity and business outcomes.

Customer Value & Experience

• Ensure customers achieve measurable ROI across Experience Cloud Creative Cloud and Document Cloud.

• Champion acustomer-first consultative engagement modelfocused on adoption satisfaction and long-term partnership.

• Build senior executive relationships with strategic customers to drive loyalty and advocacy.

Leadership & Execution

• Lead coach and develop high-performing RSS and SAM teams with clear accountability and operating rhythm.

• Own renewals forecasting accuracy pipeline discipline and quarterly execution.

• Leverage data health scores and predictive insights to improve retention and customer outcomes.

• Provide governance for complex renewals and executive escalations.

Regional & Cross-Functional Leadership

• Partner closely with Sales Customer Success Finance Legal and Global Retention teams to deliver a seamless end-to-end customer experience.

• Represent MEA retention priorities globally while adapting execution to local market dynamics.

• Act as a senior Adobe leader across Saudi Arabia GCC and broader MEA markets.

Success Measures

• Net Revenue Retention (NRR) and Gross Renewal Rate (GRR)

• Reduction in Customer Attrition and Expansion/Upsell Contribution

• Forecast Accuracy

• Customer Adoption Health and Satisfaction

• Team Performance and Engagement

Experience & Profile

• 12 years experience in enterprise software SaaS or subscription businesses.

• Proven regional leadership in renewals retention account management or customer success.

• Strong understanding of subscription economics and value-based selling.

• Experience across Middle East & Africa markets; GCC expertise.

• Arabic language skills a plus.

• Customer-obsessed commercially disciplined data-driven leader with strong executive presence.

As our many awards will tell you at Adobe youll be immersed in an exceptional work environment that is recognized around the world. Youll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the fantastic benefits we offer at .

Adobe is an equal opportunity employer. We hire dedicated individuals regardless of gender race or colour ethnicity or national origin age disability religion sexual orientation gender identity or expression or veteran status. We know that when our employees feel appreciated and included they can be more creative innovative and successful. This is what it means to be Adobe For All.

Were on a mission to hire the very best and are committed to crafting exceptional employee experiences where everyone is respected and has access to equal opportunity. We realise that new insights can come from everywhere in the organization and we know the next big idea could be yours.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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