General Manager Everwild Nordic Spa and Hotel

General Manager Everwild Nordic Spa and Hotel Canmore**Must be located in Canmore**About Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore Banff Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from Nordic Spa and Hotel aims to raise the bar in wellness hospitality blending authentic tradition with fresh evolving experiences. Everwild is redefining mountain hospitality. Why Work for Us Be part of the fastest growing hospitality brand in health benefits plan (Dental Vision Paramedical and more)Generous staff discounts at all our propertiesFamily and friends discount at Basecamp propertiesCompany paid staff offer competitive wages based on is room for advancement in our growing have a friendly believe in working hard and having fun!Position Overview We require a full-time General Manager to be responsible for the development and management of a front of house A team. This includes recruitment and structured training of the Guest Services Manager Housekeeping Manager Spa Manager Executive Chef Maintenance Manager and Front of House Manager for smooth running of all amenities. This position is responsible for maintaining exceptionally high standards within an elevated property. Salary: $125K - $$150K plus an attractive bonus Shifts: Full-time/PermanentLocation: CanmoreKey Responsibilities Human Resources Builds and inspires a high performing team that delivers outstanding guest experiences and achieves top notch engagement and retention workforce planning recruitment and succession planning in partnership with People & Culture to ensure the right talent is in develops and performancemanages team members using structured feedback recognition and corrective action when with People & Culture on a wage grid retention incentives and hiring and three-month probationary reviews and annual reviews. Ensure awareness of all regarding policies and rules and not only obey them but assists in enforcing them. Ensure staff uniforms are worn at all times. Implements and manages the hotels health and safety plan following meetings with the health and safety committee. Revenue & FinancialsOwns P&L delivery for rooms spa and F&B optimizing revenue labor productivity and profitability while protecting guest closely with Guest Services and Director of Revenue & Sales to ensure rooms are ready to sale and the highest possible revenue is being generated depending on the time of year. Take lead on creating off season events and activations through the year with assistance from corporate team. Monitors daily and monthly financial performance identifying variances and leading corrective action to audits to ensure continual improvement is achieved. OperationsProvides strategic operational leadership across Rooms Spa and Food & Beverage ensuring seamless branded service delivery throughout the guest the Nordic spa operation (guest services rituals treatments thermal circuit and F&B) ensuring a distinctive elemental wellness experience (earth water air fire ether) that drives guest loyalty and premium rate food and beverage offerings balancing the ideas of quality local unique and elevated service with strong financial performance. Creates and maintains Housekeeping and Guest Services policies and procedures. Works with management team to respond to disturbances in guest rooms medical emergencies guests and including overall safety and security throughout the property. Insists upon meticulous cleanliness and orderliness of all the properties through inspections and weekly with management team (GMs across all properties) plus conducts weekly meetings with on-site managers and / or approach on guest comments/issues ensuring these are handle in a timely and professional manner meeting or exceeding guest expectations. Schedules and tracks all deep cleans preventative maintenance and service contracts across all areas of the business. Work in tandem with Managers and Supervisors to ensure optimum coverage over a seven-day by example and supervises daily operations of the front-line employees providing hands on assistance and motivational the hotels reputation for quality by inspecting rooms public areas and the surrounding grounds for cleanliness and upkeep on a periodic basis. Ensure group arrivals are efficiently taken care of and update the Sales Manager on any effective procedures are in place with payments email and text correspondence releasing of damage deposits and batch all roles and guests multiple times daily by being present in various departments and assists and leads in the Business DevelopmentActs as avisiblebrand ambassador and commercial leader building partnerships and concepts that grow market share spa and F&B capture and total resort operational issues to determine how competitive and current it is with the latest trends in the an ambassador for Basecamp in the local community creating positive relationships with other businesses in the minimum of five years experience in a similar role overseeing a property of similar size and familiar with the operation and programming of various property management knowledge of Microsoft Windows Outlook Excel Word.A solid understanding of pricing budgets and cost and beverage experience within a hotel environment with multiple experience within a Drivers License with clean abstract for three years Aid Certification (will be training).How to apply: please provide a cover letter alongside your resume to be Resorts is an equal opportunity employer dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment or need assistance with completing the application process please contact Beth at to discuss your needs confidentially.