Senior Enterprise Customer Success Manager

New York City, NY - USA

Monthly Salary: $ 150000 - 175000

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Adonis is the leading AI Orchestration platform for healthcare payments purpose-built for healthcare organizations seeking to transform their revenue operations. Adonis is headquartered in New York City and raised $31 million in Series B financing in 2024. Our mission is to maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care.

Traditional Revenue Cycle Management processes often struggle with inefficiencies costing providers up to 15% or more of their potential revenue. Adonis addresses these challenges by leveraging advanced automation data science and AI to create the infrastructure that RCM teams need to detect vulnerabilities optimize workflows and deploy precise solutions that drive reliable and scalable financial outcomes. Whether identifying issues before they escalate recommending tailored resolutions or automating the deployment of those resolutions Adonis creates a seamless future-proofed approach to RCM.

What Youll Do

Strategic Partnership:Take ownership of a book of business composed of large Enterprise Health Organizations with minimal supervision driving success for both the customer and the company. Deeply understand the customers business and partner with them to help them reach and exceed their strategic goals. Own everything customer related collaborating with Executive Sponsors to plan and drive towards those goals VPs of RCM to help with change management and moving RCM metrics and conducting desk sides with RCM operators deeply understanding their workflows and pain points.

Drive Time to Value: Improve internal playbooks and processes to increase time to value for customers. Partner with product to accelerate getting customers to their aha moment through the implementation of AI powered workflows.

Influence Roadmap: Work closely with product and engineering to distill customer product feedback across your entire book of business and influence the product roadmap. Communicate effectively to ensure all themes and pain points are addressed and documented.

Account Growth: Identify expansion opportunities within your customer portfolio and partner with the internal go-to-market team to close additional revenue opportunities. This includes identifying new RCM use cases selling new workflow capabilities or expanding the number of existing AI Agents a customer uses. Youre responsible for driving NRR logo retention and expansion revenue.

RCM Expertise: Become an expert in Revenue Cycle Management in order to best support your customers and act as a strategic advisor to them not just an Adonis product expert.

Who You Are

6 years of experience working directly with Enterprise customers quickly learning their business and helping solve their most important problems. Youve demonstrated that you can advise customers on improving their business and not just execute on product needs.
Proven ability to manage and grow relationships with complex demanding and high-stakes enterprise customers addressing challenges with a solutions-oriented and proactive approach.
Quantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment installation upsell and retention/renewal.
Previous experience with B2B Healthcare SaaS and/or Revenue Cycle Management.
Be a thought leader on customer workflows and value creation to external and internal stakeholders.
Exceptional communication skills. Understand what needs to be done when and by who. Be proactive with customers and anticipate challenges before they arise. Know how to work cross-functionally internally in order to drive outcomes for customers.
Strong analytical skills - comfortable with running basic financial analysis in Excel and presenting results to a customer or internally.
Strong storytelling skills. You arent afraid to put together a slide deck to tell the story of where a customer has been and where they should be going.
Experience mentoring or guiding other CSMs or team members is a plus.

The base salary range for this position is $150000 - $175000 yr. However base pay offered may vary depending on job-related knowledge skills and addition to base salary we also offer competitive equity and benefits packages.

Were super excited to be hiring across so many teams and roles at Adonis! Weve gotten a few messages within the past week letting us know that candidates are receivinginterview requests from spam accounts pretending to be our recruiting team here at Adonis. Please be advised that any email you receive from @ is a spam account and not affiliated with Adonis. If youre interested in a role or want to confirm that the emails youre receiving are not spam dont hesitate to reach out to us on Linkedin.

Perks at Adonis

Competitive Equity Packages
Employer paid medical insurance
Employer paid dental insurance
Employer paid vision insurance
Employer funded HSA
Parental Leave
Commuter Benefits
Office Lunches Everyday
Office Snacks
Generous PTO
Located in 3 World Trade Center with easy access to all trains and the path and amazing views of the city

At Adonis were super excited to have moved into a new office space. We are a hybrid company where our team members spend time in office to enjoy the exciting perks that we have.

Adonis is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race religion color national origin gender gender identity sexual orientation age marital status disability protected veteran status citizenship or immigration status or any other legally protected characteristics. At Adonis we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible inclusive workplace for all individuals.

Required Experience:

Manager