Loyalty Ambassador
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Job Location:
Irving, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Location
Las Colinas Hotel
Omni Las Colinas Hotel formerly Omni Mandalay Hotel at Las Colinas invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting making it more than just a place to stay but a place to experience.
Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others Omni Las Colinas may be your perfect match.
Job Description
This position is responsible for developing relationships with our Select Guest members and act as a point of contact for ensure the proper handling of all group rooms in the hotel.
Responsibilities
- To liaise with Front Office/ for details of groups VIPs Select Guest promotions and packages.
- Communicate directly with guests both in person and by telephone.
- Conduct guest room inspections prior to Select Guest arrivals
- Schedule pre-arrival calls accordingly and spot checks proper execution
- Create relationships with current and prospective Select Guest members and follow through with any complaints; act as the point of contact an communicate any needs to the Operations team.
- Create unique and personalized WOW moments at every opportunity.
- Lead training for new associates on the Select Guest programs as appropriate for each job function.
- Ensure entry of manage adjust and correct all assigned room blocks. Be the primary contact for groups on all VIPs add/cancels block adjustments.
- Daily review research and process guaranteed no shows to verify billing and reinstatements
- Notify DORM/CSM when room types are oversold and return booking notice to sales manager for corrections.
- Carry out all reasonable requests from management.
Qualifications
- Excellent oral and communication skills
- Computer proficiency and ability to multi task in a fast paced environment
- Excellent knowledge of local community and surrounding areas.
- Excellent problem solving and communication skills.
- Must be able to work a flexible schedule.
- Must be able to operate Open Table SpaSoft Opera PMS Delphi software programs.
- Must be able to multi-task and handle guest concerns according to a 5-diamond service level.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
Find hotels and resorts for your vacation, wedding or business travel. Book with Omni Hotels & Resorts, with over 50 locations across the US and Canada.
