Rooms Controller Signia by Hilton San Jose

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Located just steps from the Plaza De Cesar Chavez Park and within walking distance of the San Jose Convention Center is where you will find the Signia by Hilton Hotel in Downtown San Jose. Here we offer a prime location right in the capital of Silicon Valley where we set the stage for a new class of business travel that includes over 55000 square feet of meeting space and signature culinary experiences.

The team is currently seeking a Rooms Controller to join their team!

Ideal candidate for this role will possess:

• a minimum of (one) 1-year hotel front desk experience.

• The ability to work AM/PM shifts including weekends and holidays.

• Knowledge of OnQ PM and/or other related systems.

• The ability to provide clear verbal and written communication with strong multitasking organization time management and attention to detail in a fast-paced hospitality environment.

Shift Pattern: Full-Time

Hourly Rate: $28.32 per hour

What will I be doing

The Rooms Controller organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction. Ensures that all guests are confirmed and specific accommodations are pre-assigned and all requests for special accommodations are met daily. Answers and dispatches telephone calls. Maintains call logs and ensures guest satisfaction through follow up calls. Resolves guest challenges throughout their stay in our hotel and provides prompt and courteous service to meet Companys high standards.

EOE/AA/Disabled/Veterans