Human Capital Senior Associate - Managed Services

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

The HC Senior Associate will be responsible for supporting various human capital areas. This includes supporting Payroll Offboarding and HC data management processes. The HC Senior Associate will also assist in addressing and resolving HC-related issues and will play a critical role in fostering a positive and efficient workplace culture.

The Senior Associate plays a leadership role in executing and improving HC operations. This includes ensuring compliance with SLAs and contributing to process optimization and transformation initiatives.

Roles and Responsibilities:

Daily tasks and delivery expectation

• Ensure timely and accurate execution of tasks across payroll offboarding and HC data change processes.

• Lead updates and maintenance of key documentation including Standard Operating Procedures (SOPs) Service Level Agreements (SLAs) and RACI matrices for different HC services such as payroll and absence management.

• Validate senior-level data points including Sapience profiles bank details and insurance jurisdiction ensuring accuracy and compliance

• Supervise the offboarding process ensuring all required procedures are followed and exit documentation is completed.

• Oversee and enhance operational activities related to HC services including record maintenance contract management and adherence to company policies

• Provide strategic support for HC operations through data management reporting and leadership of HC-related projects.

• Collaborate with cross-functional teams to ensure seamless execution of people operations and proactively address issues or concerns

• Mentor and support junior associates fostering development and knowledge sharing within the team.

• Contribute to other HC-related practices and initiatives as needed

• Partner with Finance Rewards and HC Operations teams to resolve escalations and align on service delivery standards

Expected Skills:

Specific learned abilities or technical skills

• Team player with strong verbal and written communication skills

• Excellent communication and interpersonal skills with the ability to engage senior stakeholders.

• Comfortable working in a cross-cultural environment in a virtual working model

• Maintaining knowledge of current and emerging technology trends and experience innovating with new HC tools.

• Ability to work collaboratively and demonstrate leadership within cross-functional teams.

• Experience in Managed Services or similar fast-paced client-facing environments is a plus.

Expected Competencies:

Values behaviors & attitude

• Communicate with impact conveys ideas clearly and confidently across all levels

• Results-driven consistently delivers high-quality outcomes aligned with business goals

• Stronge leadership and mentoring capabilities support team development and fosters a culture of growth.

• Stakeholder management and customer service orientation builds trusted relationships and ensures a positive experience for internal clients

• Advanced knowledge of HR systems and processes demonstrates expertise in core HC tools and workflows

• Analytical mindset with a focus on operational excellence uses data to drive decisions and improve efficiency

• Change management and organizational excellence leads and supports initiatives that enhance agility and performance

Required Language Skills:

Proficient in written and spoken in both Arabic and English languages

Minimum Education and Specific Qualification:

Bachelors degree in HR Administration Finance or any related field