Warehouse Management Support Engineer

Hawthorn - Australia

Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Lovisa Life:

Lovisa was established in Australia in 2010 and has rapidly grown to become one of the worlds leading fast-fashion jewellery retailers. With a strong global focus we now operate over 1000 stores across more than 50 markets worldwide. As a trend-driven brand we cater to everyone delivering over 150 new styles to our stores each week. Join a dynamic high-growth international retailer proudly listed on the ASX.

Your Opportunity:

Warehouse Management Support Engineer will Provides technical support and ensures the stability performance and reliability of Lovisas Warehouse Management Systems primarily Infor WMS. Supports warehouse and distribution teams across locations troubleshooting issues configuring systems and maintaining seamless data flow with platforms like Futura Lovisa Backbone and the data warehouse. Key responsibilities include incident resolution system monitoring and driving continuous improvement. The role involves cross-regional collaboration and participation in after-hours support to maintain critical warehouse operations.

Ensuring Lovisa Stores Support Centres and Distribution Centres receive high-standard IT support in line with Global IT policies.
Providing prompt Level 3 support services for IT systems supporting Stores Support Centres and Warehouses.
Maintaining the integrity stability and operational performance of all Lovisa databases.
Acting as an escalation point for Level 1 and Level 2 teams offering technical expertise to resolve Requests Incidents and Problems relating to warehouse management systems.
Collaborating with Level 3 teams (Business Systems Data/Reporting Projects and Developers) to provide effective support for database-related matters.
Liaising with suppliers to ensure Lovisa receives priority service for Requests Incidents and Problems.
Contributing to continuous improvement initiatives to enhance IT service delivery.
Participating in a rotating after-hours support roster.
Occasionally working outside normal business hours to fulfill operational needs.

We are looking for the below skillset and experience:

Degree in IT Computer Science or related field with strong communication and interpersonal skills.
Skilled in supporting enterprise system users producing clear documentation and resolving technical issues.
Experienced in system performance optimization configuration management and cross-team collaboration.
Knowledge of warehouse management systems; experience with Infor WMS cloud platforms (AWS/Azure) and development tools (.NET SQL Power BI) is a plus.

The Lovisa Benefits:

Be part of a global business with limitless career growth in a supportive diverse and inclusive team
Additional leave to celebrate your birthday & generous 50% employee discount on all Lovisa products
Complimentary gym membership & attractive referral rewards program
Work from our modern Glenferrie Road HQ with a fully stocked kitchen close to public transport
Structured personal development plans with regular reviews & relocation opportunities locally and internationally

About Lovisa

With continued global expansion theres never been a more exciting time to join Lovisa. We are a team of passionate dedicated and driven individuals who excel in a fast-paced dynamic environment. From trend-spotting to delivering exceptional customer service we live by our core belief: Its about the customer always.

Apply today to start your Lovisa journey and a Talent Team Member will be in contact.

Lovisa Life:Lovisa was established in Australia in 2010 and has rapidly grown to become one of the worlds leading fast-fashion jewellery retailers. With a strong global focus we now operate over 1000 stores across more than 50 markets worldwide. As a trend-driven brand we cater to everyone deliverin...