Supplier Connectivity and Optimization Specialist

About WebBeds

Launched in 2013 WebBeds is a global marketplace for the travel trade providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers aggregates and merchandises that content in the WebBeds platform then distributes it to its global network of travel trade buyers who sell to the travelling public.
Hotels and other suppliers - global and regional hotel chains independent hotels apartments resorts attractions transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution and leverage WebBeds enhanced analytics to inform inventory optimisation choices saving costs and increasing revenue.

Travel buyers - online travel agencies retail travel agents corporate travel managers tour operators wholesalers tourism boards super apps DMCs group providers airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity or they can search shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions Europe Asia Pacific MEA (Middle East and Africa) and Americas - with over 1900 travel professionals working in 120 cities across 50 countries worldwide.

Find out more about the WebBeds business at
WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

How will you make an impact

The Supplier Connectivity & Optimization Specialist is responsible for overseeing system integrations and optimizing the distribution of hotel inventory to ensure efficiency.

This role involves managing API connections ensuring real-time delivery of ARI and collaborating with commercial IT applying the efficient distribution strategies. The Specialist will work closely the manager and IT team monitoring performance metrics troubleshoot technical issues and helping to implement corrective actions to enhance sales and distribution performance across the chain.

You will:

Understand system integrations with Third Party Suppliers XML Gateways… and how to assure a correct integration with our APIs.

Understand our platforms functions to manage the onboarding of new Suppliers.

Manage and monitor API connections help to troubleshoot failures and coordinate with tech teams and Suppliers.

Ensure hotel inventory room types are properly mapped and synchronized across platforms.

Work with Client Optimization teams across regions to manage a correct distribution.

Track and analyse production conversion and performance from Supplier connections.

Identify underperforming partners or technical issues impacting sales and implement corrective actions.

Coordinate with the manager all the new improvements and actions with Suppliers being part of the kick of calls also attending commercial call where required technical assistance.

Key point of contact for partner technical escalations system enhancements and troubleshooting.

Translate commercial needs into technical specifications and enhancements.

The skills we would love to see in your suitcase!

Strong understanding of supplier and market dynamics.

A can do attitude coupled with the ability to successfully change technical relationships for the better.

Ability to work with an agile team.

Fluency in English (spoken and written) is required; proficiency in Spanish or any additional language is a plus.

Knowledge of internet and e-business processes disciplines and standards.

Excellent problem solving relationship building skill and interpersonal communication skills is a must.

Highly detail-oriented with respect to documentation and communication.

Desire for achieving excellence in optimizing process product quality and reliability.

Experience within the travel industry and in particular the wholesale side of the industry would be seen as a key asset in this role.

Demonstrated success in delivering technical supply to grow existing and new business.

Ability to conceptualize new ideas and explain these to non-technical personnel.

A good technical understanding specifically with regards to how connectivity works (XML/PUSH/CACHE).

Highly developed communication skills.

Highly self-motivated and able to perform well under pressure.

Ability to understand and communicate technology concepts to suppliers.

Comfortable communicating cross-functionally.

Required to travel to visit suppliers trade shows internal meeting etc as needed.

Excellent written and verbal communication skills.

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at - #LI-Hybrid