Product Implementation Specialist

• Named the #1 Restaurant POS by G2(Fall 2025) based on ratings from real users
• Rated thetop-rated point-of-sale(POS) for restaurants bars retail and small businesses by Capterra users
• AwardedGreat Places to Workand Built InsBest Workplacesfor multiple years running

We are looking for a Product Implementation Specialist to join our team!

The Product Implementation Specialist implements software solutions integrating the companys POS restaurant management and payment platforms with third-party applications including Teamwork (labor management) and Reserve (guest management). Combining technical proficiency project coordination and client communication the Specialist ensures implementations are accurate efficient and timely. This role serves as a key resource within the implementation team providing guidance on best practices troubleshooting issues and collaborating with internal teams to enhance the clients technology ecosystem.

Position Objective

The Product Implementation Specialist implements software solutions integrating the companys POS restaurant management and payment platforms with third-party applications including Teamwork (labor management) and Reserve (guest management). Combining technical proficiency project coordination and client communication the Specialist ensures implementations are accurate efficient and timely. This role serves as a key resource within the implementation team providing guidance on best practices troubleshooting issues and collaborating with internal teams to enhance the clients technology ecosystem.

Responsibilities

• Manage full-cycle implementation projects for restaurant clients including setup configuration testing and deployment.
• Implement integrations between POS/restaurant systems and third-party applications including online ordering accounting payroll loyalty CRM or delivery platforms.
• Configure and deploy Teamwork (scheduling payroll tip distribution internal communication) and Reserve (reservations waitlists guest profiles) platforms to meet client needs.
• Lead client onboarding sessions including kickoff calls training and go-live support.
• Perform quality assurance data validation and testing to ensure accurate setups and integrations.
• Troubleshoot technical or data issues; escalate system-level problems to senior specialists or engineering as needed.
• Maintain accurate records of project activities configurations and client environments.
• Collaborate with internal teams (Sales Product Support Customer Success Engineering) to ensure seamless client experiences.
• Contribute to process improvements integration playbooks and technical documentation.
• Provide guidance and mentoring to junior implementation specialists as applicable.
• Deliver high-quality accurate work and outcomes by consistently adhering to documented processes including Standard Operating Procedures (SOPs) Service Level Agreements (SLAs) and checklists.

• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• Strong understanding of POS systems payment processing and restaurant operations.
• Familiarity with software integrations API communication and data mapping between systems.
• Working knowledge of labor management or HR/payroll platforms (e.g. Teamwork HotSchedules 7shifts ADP).
• Basic knowledge of guest management/reservation systems (e.g. Reserve).
• Proficiency with Google Workspace CRM tools (Salesforce HubSpot) and project management software (Jira Slack Asana).
• Excellent organizational communication and client-facing skills.
• Strong problem-solving analytical and troubleshooting abilities.
• Comfortable learning new tools systems and integration methods.
• Experience in customer support onboarding or hospitality technology; exposure to reservations guest management or configuration tasks preferred.
• Experience in software implementation technical support or integrations ideally in SaaS hospitality or fintech; familiarity with POS restaurant operations labor management or API-based integrations preferred.
• Demonstrated success managing client-facing projects collaborating with cross-functional teams and delivering solutions with minimal supervision.
• Prior experience with client training mentoring or peer support is a plus.

Qualifications:

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

• • 2 years of professional experience in customer success or related roles.
  • Experience in fintech or SaaS environments preferred.

  Education / Professional Training

  • A high school diploma or GED is required.
  • Associate degree in Computer Science Software Development Business Management Hospitality or a related field preferred.
  • An equivalent combination of education and experience may be considered.
  • Fluent in English (written and verbal).
  • Additional languages are preferred but not required.

Benefits:

At SpotOn we put people above everything else. Were known for our innovative software and technology solutions but we stand out because of the hard-working humans behind the tech. We cant take care of our clients without taking care of our employees first and thats why we invest in you with a competitive benefits package which includes:

• Medical Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation 10 company holidays sick time and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2000 per calendar year to assist with your professional development

Compensation:

• Our base pay range starts at $17.00 -$23.00 per hour for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidates location and experience.

We will never ask candidates to pay fees purchase equipment or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@). If something seems suspicious please contact us at.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.

SpotOn is an E-Verify company.