Senior Sales Operations Analyst

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About your skills

Sales Operations: Overseeing and optimizing the overall operations within sales to drive efficiency and revenue growth through strategic process design and implementation

Data Analytics: Inspecting cleansing and modeling data to extract meaningful insights and inform critical business decisions across sales performance and forecasting

Salesforce Software: Utilizing Salesforce CRM for sales process optimization automation and analytics to drive customer insights and operational excellence

Business Process Improvement: Analyzing and optimizing workflows to increase efficiency and quality while reducing costs and removing operational bottlenecks

About this role

The ideal candidate will require a strong understanding and familiarity with SaaS sales operations organizations and advanced analytical experience. You need to be data-driven detail-oriented customer-focused business-minded and intellectually curious. You understand how impactful data can be in determining the right strategy and how important smooth and scalable operations are to executing GTM strategy. You roll up your sleeves and thrive in highly dynamic environments while implementing the necessary processes and tools to advance best practices for our organization. This role reports into the Global Sales Operations team & we are actively building this team at Udemy - come help build the program!

What youll be doing:

• Optimize and effectively manage the use of as the CRM platform for field teams globally. Own business process reengineering initiatives designed to efficiently capture daily and weekly inputs from the field teams.

• Focus on process and continuous improvement of core forecasting initiatives through automation and process enhancement within .

• Optimize our existing dashboards and reports to best support the needs of the sales teams and key cross functional sales enabling teams including BusDev Partner Marketing and Partner.

• Support analytical modeling for enhanced decision making and business performance analysis across all management levels.

• Build models to analyze report and present sales and operational data that is associated with customer pipeline bookings forecasting and sales productivity

• Analyze and report regional and segment performance and identify levers for driving revenue growth

• Perform advanced analysis activities including defining measuring and communicating core operational metrics and providing insights to the business.

• Create operational templates and processes to compile and standardize disparate information that drive standardized reporting and metrics tracking

• Work with regional sales operations teams to deconstruct issues and develop solutions that help meet financial and operational goals.

• Generate recommendations through ad hoc data retrieval and analysis from data management systems

• Establish yourself as a cross functional resource to identify design and implement business processes that increase sales productivity and remove bottlenecks.
  

What youll have:

• 3-5 years professional experience for a Tech or SaaS company

• 2-4 years experience in Sales Operations or Finance

• Experience working closely with senior sales operations leaders in a SaaS B2B business

• High degree of proficiency with and Workday

• Advanced knowledge of MS Excel Google Sheets and SQL

• Motivated self-starter proactive and action-oriented

• Ability to develop new ideas and creative solutions

• Advanced problem-solving skills for complex issues

• Ability to simplify complex results in a clear concise and data driven manner that encourages action

• Excellent written and verbal communication skills

Preferred Qualifications:

• Experience preparing results and reports for senior business leaders

• Highly organized and detail focused have multi-tasking skills and efficient in ambiguous situations

• Ability to consistently meet deadlines and provide well-vetted analysis and business recommendations

• Experience with statistical tools such as R or a working knowledge of programming languages like Python is a plus

• Background working with and supporting field facing organizations

Why work here

Youll grow here.
Learning is part of the job. Youll get full access to Udemy courses a monthly UDay to invest in yourself and a budget to spend on whatever helps you improve. Many people are diving into AI lately but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. Youll have the space and tools to experiment apply and get better at using AI in practical ways.

Youll own your work.
We trust people to lead make decisions and follow through. You dont need to wait for permission or layers of approval to have an impact.

Youll build with others.
We collaborate openly and shape ideas together. Everyone has a voice and good thinking is welcomed from any direction.

Youll see your impact.
What you build helps people grow their skills change their careers or find a path forward. Youve got the experience why not use it to help others gain theirs

Bring your curiosity. Well bring the platform and the support. Lets LEARNtogether.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our Australia Benefits India Benefits Ireland Benefits Mexico BenefitsTurkiye Benefits & US Benefitspages to get an understanding of some of the benefits we offer. For details on region-specific benefits please refer to the information provided during the hiring process.

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