Auto Claims Specialist I

Prince George - Canada

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

ATTENTION: This is an internal ICBC job posting for applicants within the Bargaining Unit. External applicants will not be considered.

Should you require accommodations throughout the application or hiring process please dont hesitate to contact as we are committed to ensuring a seamless and accessible experience for all candidates.Also consider joining our Indigenous Peoplesor People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

This position has been posted internally and internal candidates will be given priority.

Are you a current ICBC Employee Click here to access our internal portal.

Position Highlights:

Were looking for motivated individuals to join our Claims Contact Centre as Full-Time Auto Claims Specialist I. In this impactful role youll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. Youll handle tasks such as initiating claim files gathering first notice of loss information and resolving straightforward claims at first contactor directing them to the appropriate team for further assistance.

Amendment: This position has been posted internally and internal Legal Based candidates will be given priority consideration.

Position Requirements:

Minimum of 2 years of proven customer service experience in industries such as call centers insurance phone/internet providers financial services or similar fields
A genuine passion for helping others and building strong trusted customer relationships
Comfort handling emotionally sensitive situations with empathy and professionalism
Strong verbal and written communication skills to connect with customers via phone and email
Excellent multitasking time management and adaptability in a dynamic environment
Confident promoting company products and services with a positive professional attitude
Minimum typing speed: 35 WPM with 90% accuracy
Minimum data entry speed: 55000 keystrokes/hour with 95% accuracy
Ability to score 75% or higher on a Call Centre Listening Evaluation
Thrive in a fast-paced high-volume setting
Previous call centre experience is a plus
A valid Class 5 drivers license with a clean driving record

Shift Availability:

Our contact centre operates 7 days a week Monday through Sunday. We assign shifts based on business needs so flexibility with scheduling is important.

About us:

At ICBC its our job to make sure the car insurance system works for all British Columbians today and in the future. Checkout ourICBC Year in Review 2025to learn more about what weve accomplished! If you want to make the most of your skills and expertise while growing your career we want you. A career at ICBC is an opportunity to be part of a talented diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary comprehensive benefits and a collaborative work environment. If you are reliable and dependable contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers partners and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Collaborative: We include different perspectives to reach our common goals.
Supportive: We seek to understand to meet diverse and evolving needs.
Straightforward: We simplify the complex to make things easier.
Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined:

Remote you will work remotely from within British Columbia with one required visit to your primary office per month.

#IND1

Required Experience:

ATTENTION: This is an internal ICBC job posting for applicants within the Bargaining Unit. External applicants will not be considered.Should you require accommodations throughout the application or hiring process please dont hesitate to contact as we are committed to ensuring a seamless and accessi...