Manager, Client Service

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in.

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Job Details

Brand Performance Client Service Manager

Hybrid role support for USA Central-West region accounts(prioritize INTERNAL candidates)

Primary Objective: Delivery of high-quality/high-impact Brand insights and analytics solutions

Scope of Role

Delivery of strategic brand insights & analytics projects which include brand performance measurement and other strategic projects such as market structures consumer & demand segmentations consumer journey mapping brand stretch/extension portfolio strategy brand architecture foundational brand assessment brand positioning/refresh etc.

Responsible for ownership of specific phases or discrete work processes on projects

Responsible for execution of work products including questionnaires and reporting on medium-low complexity accounts while supporting higher complexity projects

Actively participates in client design and questionnaire discussions

Provides input into development of questionnaire sample design and analytic plan

Provides support and guidance for 1-2 junior project team members on most projects

Serve as a go-to for new team members who have questions

Take ownership on building your own skills through training asking questions and supporting team members

Conducts data analysis insights generation critical and analytical thinking; takes an active role in story building can lead team through initial rounds of reporting and preliminary report

Manages timelines and quality of work products working with internal departments and clients to achieve successful outcomes following solution and industry best practices

Identify and solve project issues as they arise

Perform in-depth quality checks at various stages of the research to ensure accuracy

Actively seeks opportunities to support proposal development. Can customize proposals with guidance from senior team members

Optimize efficiency of delivery without sacrifice of quality.

Challenges the status quo looks for opportunities to improve automate streamline processes

Building an understanding of our Brand capabilities solutions and analytic methods; working to build brand expertise.

Embraces our culture is active in other activities or workstreams outside of project work (e.g. attending/participating in ERG/Social Community meetings/activities/trainings)

Exhibits good critical thinking skills can follow an analytic plan and is comfortable sharing ideas

Essential Knowledge & Experience

2 years of professional experience in similar capacity or MMR program graduate; market research experience preferred with exposure to quantitative methodologies

Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred

Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g. SPSS Survey Reporter data management / cross tab tools and other proprietary tools)

Strong detail-orientation with ability to manage multiple work streams and among multiple teams

Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving

Natural curiosity a can-do attitude driven and ability to take initiative

Bachelors degree in market research/marketing or related social science mathematics and/or other analytic disciplines

Essential Skills & Capabilities Communication

Clear and effective written and verbal communication skills

Confidently delivers messages and exemplifies Kantar values

Technical/ Analytical

Working knowledge of marketing research methods tools and science

Demonstrates understanding of various industry solutions

Demonstrates technical leadership for maximum client impact

Kantar Benefits

We provide a comprehensive highly competitive benefits package including

• Medical plans with comprehensive affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement Commuter benefits
• Unlimited PTO

Why join Kantar

We shape the brands of tomorrow by better understanding people everywhere. By understanding people we can understand what drives their decisions actions and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology we can help brands find concrete insights that will help them succeed in our fast-paced ever shifting world.

And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office we understand no one size fits all; our approach is flexible to ensure everybody feels included accepted and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people clients suppliers and communities and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match wed love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment which may include your details being shared with the hiring manager

The salary range for this role is $85000 - $110000 Annual. Your final base salary will be determined based on several factors which may include but are not limited to location work experience skills knowledge education and/or certifications. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.

Location

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.