BDCMobile Service Coordinator
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Job Location:
Apopka, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
We are a family-owned business committed to delivering exceptional customer service. Join a team that values integrity teamwork and customer satisfaction.
Position Overview:
The BDC Mobile Service Coordinator serves as the primary point of contact for customers scheduling mobile service appointments. This role requires strong communication skills and the ability to manage customer interactions via phone and internet efficiently.
Key Responsibilities:
- Handle inbound and outbound calls to schedule mobile service appointments.
- Respond promptly to customer inquiries via phone email and online platforms.
- Coordinate with service technicians to ensure timely and accurate scheduling.
- Maintain detailed records of appointments and customer interactions in the CRM system.
- Provide exceptional customer service and resolve issues professionally.
- Assist with follow-ups to confirm appointments and ensure customer satisfaction.
Qualifications:
- Customer Service Experience: Minimum 12 years preferably in a call center or automotive environment.
- Strong verbal and written communication skills.
- Proficiency in using internet-based tools and CRM systems.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and team-oriented mindset
Benefits:
- Competitive pay.
- Full benefits package including:
- Health dental and vision insurance.
- Paid vacation.
- 401(k) retirement plan.
- Opportunities for growth within a family-owned business.
Required Experience:
IC
Key Skills
- Active Directory
- Customer Service
- Cloud
- PowerShell
- OS
- Windows
- Database
- Infrastructure
- Linux
- Java
- Technical Assistance
- Procedures
- hardware
- Technical Support
- UNIX
About Company
Mullinax Automotive is looking for a personable, collaborative, hard-working team member who is steady and meticulous to join our multi-store enterprise. Prior ...
