Insurance Technician 12

• Demonstrating Accountability: The ability to take ownership of actions behaviors performance decisions and outcomes.
• Focusing on Customers: The ability to understand and meet the needs preferences and experiences of internal and external customers.
• Following Policies and Procedures: The ability to follow reinforce adapt or develop policies and procedures to maintain compliance with federal and state legal requirements State Civil Service rules and organizational policies.

• Communicating Effectively: The ability to convey information ideas and emotions using structured communication methods that promote understanding and engagement.
• Displaying Expertise: The ability to demonstrate specialized knowledge skills and experience to apply subject-matter expertise in diverse and evolving contexts.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct responsible communication and consideration for others.
• Managing Resources: The ability to manage financial physical and contractual resources to ensure compliance and maximize business value.

Job Duties:

As an Insurance Technician 1/2 in theOffice of Licensing/Call Center Divisionyou will/may:

• Serve as a point of contact for insurance producers companies and the public by responding to licensing and insurance-related questions via phone email and in-person inquiries.
• Research insurance records systems and documentation to provide accurate information to callers internal staff and external stakeholders.
• Provide general guidance under supervision on insurance laws regulations administrative policies procedures required fees and document preparation.
• Act as a liaison between departmental divisions and industry representatives to help resolve issues exchange documentation and coordinate communication.
• Review filings forms and related documents to identify errors or missing information and issue violation notices with clear explanations when corrections are required.
• Follow up on cases through correspondence or telephone contact to ensure corrective actions are completed.
• Maintain organized electronic and paper records while handling sensitive and confidential information appropriately.
• Assist with tracking summarizing and validating fees collected to support accurate daily deposits.
• Provide courteous professional customer service while supporting the Departments regulatory mission.
• Participate in training and on-the-job learning to build knowledge of insurance laws regulations and departmental processes.
• Perform other related duties and special assignments as needed.

Position-Specific Details:

Appointment Type:Probational or Job Appointment

Career Progression:This position can be filled as an Insurance Technician 1 or 2.

Location:Office of Licensing/Call Center Division

Compensation:The salary offered will be determined based on qualifications and experience.

Legal Statement:The LA Department of Insurance is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

How To Apply:

NO CIVIL SERVICE exam is required to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact:

Dr. Phillip Donagriche

Louisiana Department of Insurance

P.O. Box 94214

Baton Rouge LA 70804

Louisiana is a State As a Model Employer (SAME) that supports the recruitment hiring and retention of individuals with disabilities.