(USA) GM Coach (Non-Complex) WM

Position Summary...

What youll do...

• Teaches trains and actively listens to associates.
• Tours stores and provides feedback (Tour to Teach).
• Communicates and collaborates with all levels of associates regarding store operations.
• Utilizes technology business initiatives merchandising and company direction.
• Introduces and leads company change efforts.
• Provides clear expectations and guidance to implement business solutions.
• Communicates business objectives to teams effectively.

• Demonstrates the One Best Way (OBW) service model.
• Manages and supports customer service initiatives (e.g. Store of the Community community outreach programs).
• Ensures customer needs complaints and issues are resolved.
• Develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.

• Reviews and evaluates P&L (Profit & Loss) statements.
• Manages and assists in budgeting forecasting and controlling expenses.
• Monitors and ensures effective merchandise presentation seasonal transitions inventory flow and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

• Hires trains and mentors associates.
• Assigns duties and sets clear expectations.
• Provides associate recognition and communicates expectations consistently.
• Promotes a belonging mindset in the workplace.
• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.

• Develops and maintains relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs.
• Identifies and communicates goals and objectives.
• Builds accountability and measures progress in achieving results.
• Identifies and addresses improvement opportunities.
• Demonstrates adaptability and promotes continuous learning.

• Ensures compliance with company policies and procedures.
• Supports company mission values and standards of ethics and integrity.
• Implements action plans and utilizes the Open Door Policy.
• Provides direction and guidance on business processes and practices.

• Builds high-performing teams and embraces differences in people cultures ideas and experiences.
• Creates a workplace where associates feel seen supported and connected through a culture of belonging.
• Works collaboratively builds strong relationships and communicates with impact.
• Attracts retains empowers and develops talent; recognizes others contributions.

• Maintains and promotes the highest standards of integrity ethics and compliance.
• Models Walmart values and holds oneself and others accountable.
• Supports Walmarts goal of becoming a regenerative company by making a positive impact.
• Acts selflessly with humility honesty fairness and transparency.

• Delivers results while putting the customer first.
• Considers and adapts to how where and when customers shop.
• Applies EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models.
• Makes decisions based on data balancing short- and long-term priorities.

• Displays curiosity and a desire to learn; takes calculated risks.
• Demonstrates courage resilience and encourages learning from mistakes.
• Drives continuous improvement and adopts new technologies and skills.
• Supports others through change.