Onsite Support Engineer
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Job Summary
Job title: Onsite Dispatch Agent
Location: Leeds
5 days a week onsite no option for hybrid work
Benefits: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays Employee of the Quarter Employee Referral program and many more.
Do you enjoy hands-on work and delivering great customer experiences Were seeking anOnsite Dispatch Agentto manage the physical delivery and deployment of IT devices across multiple campus locations.
Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80s XMA has grown to become one of the top ten largest value-added resellers in the UK. Today were an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult define adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
Key Responsibilities: Onsite Dispatch Agent
- Deliver and collect IT devices safely and on schedule.
- Prepare devices for deployment including Linux builds where required.
- Install and hand over devices to end users professionally.
- Maintain workshop organisation and accurate asset tracking.
- Update ITSM systems and respond to user enquiries.
Requirement: Onsite Dispatch Agent
- Experience in equipment delivery or movement ideally in IT.
- Strong organisational skills and ability to manage schedules.
- Confident customer-focused approach.
- Willingness to travel across multiple onsite locations.
Desirable:
- Experience preparing or building IT devices.
- Familiarity with ITSM or asset management systems.
- Previous experience in a workshop or campus IT environment.
Personal qualities:
- Reliable detail-oriented and proactive.
- Excellent time management and problem-solving skills.
Were proud to be recognised as a Disability Confident Level 3 Employerthe highest level in the UK Governments scheme. This reflects our ongoing commitment to fostering an inclusive supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment we participate in the Guaranteed Interview Scheme which offers an interview to any candidate with a disability who meets the essential criteria for the role.
We will ensure that individuals who have a disability are provided reasonable accommodation to enable full participation in the job application and interview process. If you have any such requirements please do not hesitate to contact us on our email which is we will be happy to action your requests.
Keywords: Administrator ITSM Administrator Service Desk Service Delivery Coordinator Dispatch Coordinator Onsite Engineer
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
