Automotive Service Dispatcher
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Job Location:
Lockport, IL - USA
Monthly Salary:
USD 55000 - 75000
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Bettenhausen Chrysler Dodge Jeep & Ram is looking for a service dispatcher to join our growing team in Lockport IL.
JOB DESCRIPTION:
The dispatcher/shop manager must be able to organize lead and control the flow of work through the service department in a professional timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team.
DUTIES AND RESPONSIBILITIES:
- Work with service team to maintain customer satisfaction rating
- Ensure all documents necessary for technicians are readily available and accounted for
- Work to accomplish forecasted goals that have been established by service management
- Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily
- Properly assign jobs based on technician level (to meet warranty standards)
- Monitor technician staff to ensure efficient and safe work practices
- Check job status as often as necessary at least two times per shift and report to advisor any change in time promised
- Open and close repair orders as needed including managing Prep ROs UCIs and CPOVs
- Handle routine complaints presented by staff and/or customers
- Ensure technicians follow warranty material disposition procedures
- Spot check ROs turned in by technicians to ensure the assigned work has been performed
- Monitor and mentor all levels of technicians (lube tech apprentice master tech) gain feedback document and discuss with service management to promote team improvement
- Spot check repairs to ensure quality and timely completion
- Main a high level of organization and cleanliness in shop storage/tool room and service lot
- Maintain and manage special tool inventory
- Other duties as assigned
QUALIFICATIONS:
- At least 2 years of service dispatch experience or
- 3 years experience as a service advisor at a dealership
- Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality
- Automotive Dealership experience required
- Will need availability to work one evening per week and rotating Saturdays (1-2 per month)
- Salary dependent upon experience
BENEFITS:
- Health and Dental
- Vision
- Short Term Disability
- Life Insurance
- Accident Critical Illness Cancer and Hospital Insurance
- 401K Plan
- PTO
- Employee Assistance Program
- Free College Program through our partnership with Strayer University
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Welcome to Bettenhausen Fiat Certified Pre-Owned Megastore in Orland Park, IL! As part of the Bettenhausen family of stores serving Chicagoland for over 60 years, we are dedicated to providing exceptional service and quality. Trust us for your next pre-owned vehicle purchase and exper ... View more
