Customer Care Consultant Parking Tickets and Tolls

Join our energetic Parking Tickets and Tolls team as a Customer Care Associate! In this role youll deliver exceptional personalized service while expertly researching and resolving complex ticket and toll cases. Youll handle customer and dealer inquiries process transactions maintain customer files perform reconciliations and tackle a variety of daily operational tasks. Thrive in our fast-paced collaborative environment where your contributions are valued and your growth is supported. Were committed to investing in your career offering exciting opportunities for advancement and development.

Ally Work Locations for this role are: Jacksonville FL only

• Resolve customer requests from internal and external clients in a high-volume environment via phone email and written correspondence.
• Deliver world-class customer experiences by establishing rapport presenting positive interactions and striving for one-call resolution.
• Ensure all processes are completed thoroughly accurately and in compliance with policies procedures and legal requirements.
• Demonstrate urgency and efficiency in handling tasks while meeting service levels turnaround times and volume requirements.
• Navigate multiple computer systems to conduct account analysis research and process monetary transactions.
• Mitigate risk by identifying information or behaviors that may require investigation or escalation.
• Exercise judgment to research and resolve operational problems including complex issues.
• Proactively recommend solutions to improve policies procedures and business processes to meet evolving business and customer needs.
• Maintain strict confidentiality of customer employee and company information.
• Accurately update systems and databases with relevant status details and information.
• Implement and maintain control when procedural changes are introduced.
• Assist with training and coaching new team members.
• Support departmental projects and activities.
• Perform other ad-hoc tasks as assigned.

• High school diploma or equivalent
• Experience in customer service financial services or related field
• Phone handling experience preferred
• Strong passion for customer service
• Ability to manage workflow and adapt to changing priorities
• Independent critical thinker with problem-solving skills
• Flexible in working with diverse personalities
• Excellent written and verbal communication skills; able to build strong relationships
• Skilled at diffusing escalated situations with tact
• Detail-oriented with sound judgment and analytical skills
• Proficient in multiple software programs including CRM (Salesforce) and Microsoft Office
• High personal accountability and execution
• Energetic positive attitude

Allys compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life including:

• Time Away:Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future:plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions student loan pay downs and 529 educational save up assistance programs tuition reimbursement employee stock purchase plan and financial learning center and financial coach access.
• Supporting your Health & Well-being:flexible health and insurance options including medical dental and vision employee spouse and child life insurance short- and long-term disability pre-tax Health Savings Account with employer contributions Healthcare FSA critical illness accident & hospital indemnity insurance and a total well-being program that helps you and your family stay on track physically socially emotionally and financially.
• Building a Family:adoption surrogacy and fertility assistance as well as paid parental and caregiver leave Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration:other benefits including Mentally Fit Employee Assistance Program subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations:depending on the role for which you are considered you may be eligible for travel allowances relocation assistance a signing bonus and/or equity.
• To view more detailed information about Allys Total Rewards please visit this link: We Are:

  Ally Financial is a customer-centric leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on Doing it Right and being a trusted financial-services provider to our consumer commercial and corporate customers. For more information visit .

  Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age race color sex religion national origin disability sexual orientation gender identity or expression pregnancy status marital status military or veteran status genetic disposition or any other reason protected by law.

  We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.