Desktop Engineer
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Join TRG Screen: Building World-Class Teams. One Expert at a Time.
Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation
At TRG Screen were not just redefining how organizations manage their subscription expenses were shaping the future of the industry. With cutting-edge solutions and a commitment to excellence we empower businesses around the globe to optimize their subscription investments and drive sustainable growth.
Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen your talent and ambition will find a home where opportunities for growth and advancement abound.
About TRG Screen
TRG Screen is the leading provider of market data and subscription management technology and automation solutions tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management usage management compliance reporting and comprehensive managed services which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services including market data research software licenses consulting and other necessary corporate expenses. TRG Screen solutions give decisionmakers full transparency into subscription spend and usage enabling them to proactively manage subscription costs at scale conduct more informed vendor negotiations improve governance and avoid unnecessary spending on these mission-critical business services. TRG Screen is headquartered in New York City with offices in Europe and Asia as well as a 24x7 client support center in Bangalore India.
TRG Screen is a portfolio company of Vista Equity Partners one of the worlds largest and most respected private equity firms.
TRG Screen is looking fora highly motivatedand enthusiastic Desktop Support Engineer to join our IT team inBangalore.This is an excellent opportunity for ajuniorprofessional to gain hands-on experience in a dynamic IT environment.
You willbe responsible forproviding essential technical support to our employees ensuring the smooth operation of their software and network connectivity.
Your problem-solving skills and customer-centric approach will be crucial inmaintaininga productive workenvironment.
Responsibilities:
- User onboarding & offboarding management
- Ensure asset readiness by installinghardwareoperatingsystemsand applicationsoftware.
- Ensure the checklist is followed and confirm the system ishardened.
- Handling of L1 & L2 tickets within the targeted SLA
- Configuring customer-specific tools and accesses
- Troubleshooting and fixing HW & SW related issues by coordinating with vendors ifneeded.
- Upgradation of HW & SW whenneeded.
- User data backup
- Performing periodic audits for HW & SW assets
- Asset tracking and managing the assetinventory.
- Management of asset life cycle
- Ticket management in ITSM ticketing tool based on ITILstandards.
- Adherence to IT&IS policies andprocesses.
- Basic troubleshooting of IT software & hardware
- Learning and troubleshooting new tools and services
- Understanding user problems and resolving issues within the defined SLA
- Ready to adopt anynewtechnology.
- Knowledge of SOP preparation.
Qualifications and Experience:
- Anybachelors degreeor diploma in Computer Science/Information Technology or a related field is preferred.
- Proven experience (2year) in desktop support or related IT roles.
- Strong knowledge of desktop operating systems (Windows) and common software applications.
- Familiarity with basic network configurations.
- Excellent problem-solving and analytical skills.
- Customer service-oriented with the ability to providea high levelof end-user support.
Soft Skills:
- Strong communicationandinterpersonal skills with the ability to explain technical concepts clearly.
- Patience and empathy when dealing with end-users ensuring a positive support experience.
- Ability to work independently manage tasks efficiently and collaborate effectively within a team.
- Adaptability tonew technologiesand a dynamic IT environment with a willingness to learncontinuously.
Join TRG Screen and unlock your potential in an environment where innovation thrives opportunities abound and your contributions make a difference. We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit.
At TRG Screen we understand that diverse and inclusive teams are not just beneficial they are essential to our success. We recognize that embracing diverse perspectives backgrounds and experiences fosters innovation enhances problem-solving capabilities and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued we empower our world class teams to thrive excel and drive positive change.
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities ages genders and abilities are encouraged to apply.
Required Experience:
IC
Key Skills
- MAC
- Active Directory
- Switching
- Information Technology
- Access Points
- Deskstops
- PowerShell
- OS
- Windows
- SCCM
- Troubleshoot
- Computer information system
- Setup
- hardware
- Technical Support
About Company
Take control of market data costs with software, insights and expertise designed for big impact on your bottom line.
