Scheduled Hours

40

Position Summary

Serves as the lead to Patient Billing/Services Representatives; plans organizes gives direction and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff patients healthcare professionals and general public) and advocates patients needs.

Job Description

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions registration review pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
• Works with physician and/or appropriate personnel to appropriately triage patient phone calls tasks and e-mails as needed.
• Assists in management of providers schedules scheduling templates and master schedules according to physician protocols and management direction.
• Assists in coordination of training interoffice activities schedules programs distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Assists in coordination of staff vacations schedules and coverage.
• Assists with staff timesheets and distribution of accruals.
• Plans schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
• Coordinates ordering and monitoring of supplies equipment mail and related operational services as needed.
• Maintains required skills/competencies and participates in in-services staff programs continuing education and cross-training programs according to established standards.
• Complies with OSHA state and federal regulatory sources/standards.
• Acts as backup for staff during peak times vacations illnesses.
• Prepares custom reports as directed by management.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Incorporates the Fish Philosophy and Principles into daily job activities.
• May provide Medical Assistant services to the department (MA certification required) as needed.
• Performs other duties as assigned.

Job Location/Working Conditions:

• Normal office environment.
• Patient care setting.

• Typically sitting at desk or table.

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

The list below may include all acceptable certifications professional licenses and issuers. More than one credential certification or professional license may be required depending on the role.

Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA) Basic Life Support - American Heart Association Basic Life Support - American Red Cross Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) Certified Pharmacy Technician - Illinois Department of Financial and Professional Regulation Certified Pharmacy Technician - Missouri Division of Professional Registration Certified Pharmacy Technician - National Healthcareer Association (NHA) Certified Pharmacy Technician - Pharmacy Technician Certification Board Pharmacist Technician - Illinois Department of Financial and Professional Regulation Pharmacist Technician - Missouri Board of Pharmacy Pharmacist Technician - Missouri Division of Professional Registration Pharmacist Technician - Pharmacy Technician Certification Board Registered Medical Assistant (RMA) - American Medical Technologists (AMT)

Work Experience:

Billing Systems And Third-Party Claims And/Or Medical Office Setting Related Customer Service (4 Years)

Skills:

Not Applicable

Drivers License:

A drivers license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications those without a skills assessment component are not sufficient to meet the BLS requirements).
• Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam or Pharmacy Technician licensure within 6 months of hire date or within a shorter time frame if noted by hiring manager.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Communication Computer Literacy Confidential Data Handling Customer Service Data Entry Decision Making Epic EHR Fast-Paced Environments Interpersonal Communication Leadership Managed Care Medical Terminology Multitasking Office Equipment Organizing Scheduling Stress Management Telephone Communications Working Independently

Grade

C08-H

Salary Range

$20.57 - $30.84 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including ones qualifications and performance equity with others in the department market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation please emailor call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and as applicable for the position other background checks drug screen an employment and education or licensure/certification verification physical examination certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation 10 recognized holidays and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges annual health screenings mental health resources mindfulness programs and courses employee assistance program (EAP) financial resources access to dietitians and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care Weve got you covered.

• WashU covers the cost of tuition for you and your family including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies detailed benefits and eligibility please visit: StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universitys policy to provide equal opportunity and access to persons in all job titles without regard to race ethnicity color national origin age religion sex sexual orientation gender identity or expression disability protected veteran status or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.