ServiceNow Business System Analyst
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: ServiceNow Business System Analyst (SNOW BSA)
Role Description
Act as a ServiceNow Business System Analyst supporting ITSM initiatives across regional and global teams.
Establish and maintain a professional working relationship with managers senior managers business users and IT stakeholders.
Ensure all ServiceNow enhancements releases and defect fixes align with ITSM strategy SDLC processes and enterprise standards.
Roles & Responsibilities
Coordinate communication across departments to ensure awareness approval and readiness for:
Releases
Enhancements
Defect fixes
ServiceNow-related changes
Gather analyze and document business and system requirements from clients and users.
Identify Opportunities for Improvement (OFI) within existing business systems.
Create:
User stories
Detailed acceptance criteria
Data mapping documents for integrations
Status and progress reports
Participate in and contribute to technical workshops with clients cross-vendors and stakeholders to finalize design solutions.
Provide SME-level guidance on ServiceNow processes technical solutions and business alignment.
Support ServiceNow integrations such as:
eBonding
Autocut
API-based integrations
Assist and manage communications between offshore and onsite teams stakeholders and IT/business leadership.
Support change management activities within assigned projects.
Define IT services and develop processes to:
Manage
Protect
Measure ServiceNow services
Plan and design end-to-end service management solutions across complex and heterogeneous environments.
Perform unit testing and drive User Acceptance Testing (UAT).
Work closely with developers to ensure:
Optimal solution design
Timely and quality delivery
Coordinate with testers to ensure:
Complete test coverage
High-quality implementation
Support the Release Manager in executing the master implementation plan following standard methodologies.
Assist with process definition and documentation.
Enable cost-effective and timely onboarding of clients and users onto ITSM systems.
Essential Skills
Strong expertise in ServiceNow platform including ITSM modules.
Knowledge of ServiceNow CMDB and Discovery.
Experience with ServiceNow integrations (eBonding Autocut APIs).
Understanding of ITSM SDLC and change management processes.
Proficiency in Agile methodology.
Strong documentation skills using MS Office Suite.
5 Mandatory MUST-HAVE Skills & Experience
ServiceNow Expertise
Strong hands-on experience with ServiceNow ITSM modules CMDB and Discovery.
Integration & Technical Skills
Experience with ServiceNow integrations (eBonding Autocut).
Knowledge of APIs and data mapping rules.
ITSM & Process Knowledge
Solid understanding of ITSM frameworks (Incident Change Problem).
Ability to ensure alignment with ITSM strategy and SDLC processes.
Business Analysis & Documentation
Strong experience in requirements gathering story creation acceptance criteria and process documentation.
Proficient in MS Office Suite.
Communication & Stakeholder Management
Excellent verbal and written communication skills.
Proven ability to work with global stakeholders offshore/onshore teams and senior leadership.
Required Skills:
Experience (Years): 8-10
Company Industry
IT Services and IT Consulting
Key Skills
- SQL
- System Design
- .NET
- Crystal Reports
- EDI
- Windows
- Microsoft SQL Server
- Visio
- Visual Basic
- SDLC
- Systems Analysis
- Oracle
