Position Overview
Lighthouse Technology Services is seeking an experiencedSystems Administrator / Engineer. This is a full-time direct hire role in Buffalo and is responsible for delivering high-quality ongoing IT support and infrastructure services to multiple client environments. The ideal candidate thrives in a fast-paced MSP setting excels at problem-solving across diverse environments and maintains a strong focus on security documentation and customer satisfaction. This position supports multiple clients concurrently and involves a combination of remote support on-site visits and project-based work.
Key Responsibilities
MSP Client Support & Service Delivery
- Provide day-to-day technical support to multiple managed services clients via phone email remote tools and on-site visits
- Act as a trusted technical resource for clients by delivering responsive professional and solutions-oriented support
- Maintain a strong customer service mindset while managing competing priorities across client environments
Systems & Network Administration
- Administer and support mixed-platform environments (Windows-centric with limited Linux exposure)
- Manage and maintain:
- Microsoft Windows Server environments ()
- Microsoft Windows 10/11 workstations
- Active Directory and Azure AD
- Exchange and Microsoft 365 environments
- Perform workstation and server installation configuration upgrades and lifecycle management
- Manage user accounts permissions group policies and security settings
Infrastructure Security & Performance
- Monitor and maintain system performance availability and reliability
- Administer network services including:
- Switching firewall VPN and wireless technologies
- Fortinet firewalls
- Cisco Meraki Ubiquiti and SonicWALL environments
- Manage backup disaster recovery and business continuity solutions
- Ensure environments meet security best practices and compliance expectations
Project Execution
- Execute and support infrastructure-related project work including:
- Server and network upgrades
- Cloud and on-prem migrations
- Infrastructure modernization initiatives
- Manage assigned project tasks independently and deliver work on time and to specification
- Participate in planning documentation and post-project validation
Documentation & Process Adherence
- Maintain detailed accurate documentation for systems networks and client environments
- Follow MSP standards processes and escalation procedures
- Contribute to continuous improvement of tools documentation and service delivery practices
Required Qualifications
Experience & Professional Skills
- 46 years of experience in a Systems Engineer Systems Administrator or similar role
- Experience working in a Managed Services Provider (MSP) environment is highly preferred
- Demonstrated ability to manage multiple clients and projects simultaneously
- Strong time management prioritization and follow-through skills
- Ability to remain calm professional and solution-focused in high-stress situations
Technical Expertise
- Advanced troubleshooting expertise in Microsoft-based environments
- Strong working knowledge of:
- Microsoft Windows Server ()
- Windows 10/11
- Active Directory and Azure AD
- Exchange / Microsoft 365
- VMware ESXi and/or Hyper-V
- Wireless access point technologies and deployment
- Network switching firewalls and VPNs
- Hands-on experience with Fortinet firewalls
- Strong understanding of security compliance and best practices
Additional Requirements
- Excellent documentation and communication skills
- Strong analytical and complex problem-solving abilities
- Willingness and desire to continuously learn new technologies
- Valid drivers license and reliable transportation for client site visits
- Ability to work occasional early mornings evenings or weekends as needed
Preferred / Nice-to-Have Qualifications
- MCSE or Microsoft Azure Administrator certification
- Linux infrastructure experience (RedHat / CentOS 6/7/8)
- Experience with:
- Storage solutions and infrastructure
- PowerShell and scripting
- SQL
- Exposure to cloud-first or hybrid cloud MSP environments
Salary Range:$75000-$85000
Questions about any of our jobs Email us at
View all of our open jobs here:
Required Experience:
Unclear Seniority
Position OverviewLighthouse Technology Services is seeking an experiencedSystems Administrator / Engineer. This is a full-time direct hire role in Buffalo and is responsible for delivering high-quality ongoing IT support and infrastructure services to multiple client environments. The ideal candidat...
Position Overview
Lighthouse Technology Services is seeking an experiencedSystems Administrator / Engineer. This is a full-time direct hire role in Buffalo and is responsible for delivering high-quality ongoing IT support and infrastructure services to multiple client environments. The ideal candidate thrives in a fast-paced MSP setting excels at problem-solving across diverse environments and maintains a strong focus on security documentation and customer satisfaction. This position supports multiple clients concurrently and involves a combination of remote support on-site visits and project-based work.
Key Responsibilities
MSP Client Support & Service Delivery
- Provide day-to-day technical support to multiple managed services clients via phone email remote tools and on-site visits
- Act as a trusted technical resource for clients by delivering responsive professional and solutions-oriented support
- Maintain a strong customer service mindset while managing competing priorities across client environments
Systems & Network Administration
- Administer and support mixed-platform environments (Windows-centric with limited Linux exposure)
- Manage and maintain:
- Microsoft Windows Server environments ()
- Microsoft Windows 10/11 workstations
- Active Directory and Azure AD
- Exchange and Microsoft 365 environments
- Perform workstation and server installation configuration upgrades and lifecycle management
- Manage user accounts permissions group policies and security settings
Infrastructure Security & Performance
- Monitor and maintain system performance availability and reliability
- Administer network services including:
- Switching firewall VPN and wireless technologies
- Fortinet firewalls
- Cisco Meraki Ubiquiti and SonicWALL environments
- Manage backup disaster recovery and business continuity solutions
- Ensure environments meet security best practices and compliance expectations
Project Execution
- Execute and support infrastructure-related project work including:
- Server and network upgrades
- Cloud and on-prem migrations
- Infrastructure modernization initiatives
- Manage assigned project tasks independently and deliver work on time and to specification
- Participate in planning documentation and post-project validation
Documentation & Process Adherence
- Maintain detailed accurate documentation for systems networks and client environments
- Follow MSP standards processes and escalation procedures
- Contribute to continuous improvement of tools documentation and service delivery practices
Required Qualifications
Experience & Professional Skills
- 46 years of experience in a Systems Engineer Systems Administrator or similar role
- Experience working in a Managed Services Provider (MSP) environment is highly preferred
- Demonstrated ability to manage multiple clients and projects simultaneously
- Strong time management prioritization and follow-through skills
- Ability to remain calm professional and solution-focused in high-stress situations
Technical Expertise
- Advanced troubleshooting expertise in Microsoft-based environments
- Strong working knowledge of:
- Microsoft Windows Server ()
- Windows 10/11
- Active Directory and Azure AD
- Exchange / Microsoft 365
- VMware ESXi and/or Hyper-V
- Wireless access point technologies and deployment
- Network switching firewalls and VPNs
- Hands-on experience with Fortinet firewalls
- Strong understanding of security compliance and best practices
Additional Requirements
- Excellent documentation and communication skills
- Strong analytical and complex problem-solving abilities
- Willingness and desire to continuously learn new technologies
- Valid drivers license and reliable transportation for client site visits
- Ability to work occasional early mornings evenings or weekends as needed
Preferred / Nice-to-Have Qualifications
- MCSE or Microsoft Azure Administrator certification
- Linux infrastructure experience (RedHat / CentOS 6/7/8)
- Experience with:
- Storage solutions and infrastructure
- PowerShell and scripting
- SQL
- Exposure to cloud-first or hybrid cloud MSP environments
Salary Range:$75000-$85000
Questions about any of our jobs Email us at
View all of our open jobs here:
Required Experience:
Unclear Seniority
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