Process Lead

This role leads the operating model governance and end-to-end delivery lifecycle for the Atlassian tool stack. The Senior Systems Engineer will serve as the process lead for Atlassian platformsJira Confluence and Jira Aligndriving standards scalability and business value across engineering and product teams. Experience with fullstack software development is highly desirable to accelerate automation integrations and platform extensibility.

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Michigan IT Innovation Center three times per week at minimum.

Company Vehicle: Upon successful completion of a motor vehicle report review you will be eligible to participate in a company vehicle evaluation program through which you will be assigned a General Motors vehicle to drive and evaluate.

Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

What Youll Do:

• Own the end-to-end operating model for Jira Confluence and Jira Align including governance standards intake prioritization and roadmap for platform capabilities.

• Define implement and continuously improve enterprise templates workflows schemes fields spaces and permissions aligned to Agile Scrum/Kanban and SAFe practices.

• Lead process design for demand intake portfolio planning dependency management and value stream visualization in Jira Align; ensure consistent data models and rollup reporting.

• Partner with InfoSec Compliance and Enterprise Architecture to enforce access models SSO/SAML/OAuth data retention auditability and change controls (e.g. SOX/ITGC where applicable).

• Serve as service owner for reliability performance capacity DR/backup and upgrade strategy across Cloud and/or Data Center footprints; establish SLIs/SLOs and error budgets.

• Drive platform health: app lifecycle and marketplace addon governance (e.g. ScriptRunner Automation for Jira JMWE) instance hygiene consolidation/migrations and deprecation plans.

• Build and maintain integrations using REST/GraphQL APIs and eventing with CI/CD SCM incident/CMDB identity and analytics platforms; steward data quality and lineage.

• Establish metrics and insights: define canonical dashboards for delivery flow (e.g. cycle time throughput WIP) agile health dependency risk and portfolio predictability.

• Leverage AI capabilities (e.g. Atlassian Intelligence Azure OpenAI) to automate routine tasks enhance search and insights and prototype AI-assisted workflows with clear governance and guardrails.

• Create and socialize SOPs/runbooks RACIs and change/incident/problem management processes; facilitate CAB readiness for platform changes.

• Coach teams and admins on best practices; deliver enablement materials office hours and communities of practice to drive adoption and selfservice.

What Youll Need:

• 8 years in enterprise systems engineering or platform administration with 5 years focused on Atlassian ecosystems (Jira Confluence) in large-scale environments.

• Bachelors degree in Computer Science Information Systems Engineering or equivalent practical experience.

• Demonstrated stewardship of Jira Align or equivalent enterprise portfolio tooling at scale (multi-ART SAFe environment or comparable).

• Hands-on administration expertise: schemes workflows permissions custom fields advanced roadmaps automation and space governance.

• Strong grasp of Agile/Lean delivery (Scrum Kanban) and SAFe constructs (ARTs PI planning dependencies objectives lean portfolio).

• Proficiency with identity and security: SSO/SAML/OAuth SCIM role/permission models data protection and audit compliance.

• Experience operating Atlassian Cloud and/or Data Center (install/upgrade strategy node scaling Postgres/DB care backup/restore DR).

• Scripting/automation skill in one or more: Python JavaScript/TypeScript Bash/PowerShell; strong familiarity with Atlassian REST APIs.

• Experience integrating and governing AI tooling in the SDLC: Atlassian Intelligence code assistants (e.g. GitHub Copilot) retrieval-augmented search prompt patterns and enterprise guardrails.

• Clear concise communication with executives and engineers; proven ability to lead cross-functional initiatives and influence without direct authority.

Preferred Skills:

• Fullstack development: modern frontend (React/TypeScript) backend ( Java/Spring Boot ) API design (REST/GraphQL) and automated testing (Jest Cypress JUnit).

• AI and automation: Atlassian Intelligence OpenAI/Azure OpenAI services RAG patterns and vector search (e.g. pgvector/Pinecone) prompt engineering and GenAI governance/guardrails.

• Atlassian extensibility: Forge/Connect apps webhooks ScriptRunner groovy custom integrations and event-driven workflows.

• CI/CD and DevOps tooling: GitHub/GitLab/Azure DevOps pipelines artifact management containerization (Docker/Kubernetes) and Infrastructure as Code (Terraform).

• Observability for platform health: logging metrics distributed tracing and Synthetics; performance diagnosis and capacity planning.

• Data and analytics: SQL (Postgres) data modeling for portfolio roll-ups and BI dashboards (e.g. Tableau/Power BI).

Responsibilities by Capability Area:

• Governance and Standards

  • Define platform guardrails naming conventions and reuse patterns; manage app marketplace risk and lifecycle.

• Reliability and Operations

  • Establish SLIs/SLOs alerts runbooks; lead incident/problem management and postincident reviews.

• Security and Compliance

  • Enforce least-privilege models audit trails change controls retention and eDiscovery/legal hold coordination.

• Delivery and Adoption

  • Run intake/triage maintain a transparent backlog/roadmap and measure value realization and adoption.

• Integration and Automation

  • Implement and harden integrations with identity CI/CD incident/ITSM CMDB and financial/portfolio systems.

  • Design pilot and govern AI-assisted workflows and integrations (Atlassian Intelligence LLM services vector search) including access controls quality reviews and telemetry.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TN STEM OPT etc.) NOW OR IN THE FUTURE.