Community Leader

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves: The Community Leader delivers exceptional client experiences through proactive communication enhanced engagement and high-touch service within a select property portfolio. This client-facing role focuses on building meaningful relationships with employees and guests while ensuring superior service delivery across all facility management functions. Youll serve as the primary liaison between JLL service partners and clients maintaining a visible presence in the workplace to anticipate needs and exceed expectations.

Your day-to-day tasks will include:

Serve as the initial point of contact for all client employee inquiries issues troubleshooting compliments and feedback related to workplace services

Spend a minimum of two hours daily welcoming employees at reception/entrances and conducting floor walks to ensure workspaces are properly stocked and maintained

Receive and respond to all requests or issues within one day including personal follow-up to ensure complete resolution

Conduct routine walkthroughs and assessments of soft service delivery to ensure compliance with SLAs policies and performance metrics

Work collaboratively within the account team to deliver services across all business lines (FM Engineering Transactions Projects)

Ensure IFM Human Experience services (reception AV food services mail/print conference services fitness centers) meet professional standards and compliance requirements

Support data collection analysis and reporting to align with client goals and objectives

Identify potential risks and escalate appropriately to prevent privacy breaches security incidents or operational disruptions

Engage in continuous improvement initiatives by leveraging business intelligence adopting best practices and participating in process development

Desired experience and technical skills:

Requirements:

Bachelors degree or equivalent

Exceptional customer service skills with a passion for hospitality

Ability to manage multiple priorities and deliver results in a fast-paced environment

Highly collaborative with strong interpersonal skills and proven track record of excellent internal and external customer service

Ability to work independently with strong prioritization and time management skills

Excellent verbal and written communication skills with professional communication ability

Proficient skills in Microsoft Office Suite (Excel Word PowerPoint Visio and Outlook)

Preferred:

3-5 years prior experience in hospitality facility/property management operations and/or knowledge of commercial real estate

Location: Charlotte NC on-site

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Location:

On-site Charlotte NC

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...