Mitigation Job File Coordinator

Easley, SC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordinator will work closely with Production to maintain an accurate work-in-progress board and audit daily documentation for all job files. The Job File Coordinator will also review the scope estimate and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

Primary Responsibilities

Monitor job file status to ensure accuracy in all job file documentation daily

Communicate daily throughout the day with Production crews to ensure all required documentation is captured on site at point of task

Review estimate based on scope and photos from Production crew

Maintain an accurate Work in Progress board for all active leads/projects

Monitor and ensure all client requirements are followed

Ensure all information is captured upon intake included but not limited to source of referral insurance company time restraints initial self-pay out of pocket expenses specific requests made from customer etc.

Maintain internal and external communications with all stakeholders

Review timestamps and other datapoints to reflect accurate reporting/KPMs

Complete and review job file documentation for final upload and the audit process

Perform internal audit of all projects to ensure estimate captures all work performed

Perform all job close-out activities including coordination with accounting team to ensure proper proper invoicing

Ensure all conversations internal and external are thoroughly documented within the job diary and all involved properties have been updated

Ensure all spreadsheets are up to date

Education and Experience Preference

High school diploma/GED is required

Previous office/estimating experience preferred

Exceptional customer service skills strong administrative abilities and excellent verbal and written communication skills required

Proficiency in using various digital tools and technologies to complete job tasks efficiently

Experience in the restoration or insurance industry is a plus
Accounting experience preferred but not required

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However some filing may be required. This could require the ability to lift files open filing cabinets and bend or stand on a step stool as necessary.

Normal Working Hours Additional Working Hours and Travel Requirements
This is a full-time position working hours varying between 7:45 a.m. and 4:30 p.m. Monday - Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.

Compensation: $18.50 per hour

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

Benefits:401(k)401(k) matchingCompany partiesCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceThe primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status throug...