Technology Services Officer for Enterprise Apps

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES

Develops IT strategy and business plans for enterprise applications to align and support citywide and department-specific business objectives
Responsibility for large-scale complex projects delivering system conversion enhancement and upgrade deliverables involving ERP vendor SaaS solutions
Develops plans for applications platform evolution upgrade and/or enhancement operations and maintenance
Identifies changes and trends in application platforms and interprets their meaning to business stakeholders
Drives innovation and strategic solutions by providing value propositions to business stakeholders
Sponsors strategic technology projects
Reviews and approves project scope schedule budget and quality metrics
Establishes service level agreements and metrics
Functions as business partner
Builds business relationships with stakeholder representatives and frequently interacts with business stakeholders to discuss technology services and assess customer satisfaction
Leads one or more application organization(s) which may include enterprise resource planning (ERP) data management and other enterprise applications
Accomplishes business results by aligning technical staff goals to business plan objectives
Manage compilation of schedule status and metric updates at project and team levels; report appropriately to all levels of governance including executive.

SUPERVISORY RESPONSIBILITIES

Work requires managing and monitoring work performance of an organization level unit often through the oversight of multiple subordinate managers or key functions including evaluating program/work objectives and effectiveness establishing broad organization level goals and realigning work and staffing assignments that span multiple departments.

HUMAN COLLABORATION & JOB IMPACT

Communications and discussions result in decisions regarding policy development and implementation. Interaction with others outside City of Charlotte requires exercising participative management skills that support team efforts and quality processes. The impact the job has on the City of Charlotte is significant in terms of time money or public/employee relations.

FISCAL RESPONSIBILITY

Position has major fiscal responsibility. Is responsible for division-wide financial decisions. Assures that appropriate linkages exist between budget requests and departmental goals and objectives. Monitors budget plan and adjusts as necessary.
Financial management with annual budgeting and short-term/long-term forecasting.

MINIMUM QUALIFICATIONS
Required Education and Experience
Bachelors degree from an accredited college or university in Information Technology Computer Science or a related field and nine (9) years of experience in all facets of information technology support and strategic planning including prior supervisory experience as well as knowledge of budget development and administration or any equivalent combination of training education and experience that provides the required skills knowledge and abilities.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:
In-depth understanding of business strategy and ability to interact effectively with senior business managers and C-level executives
Functional knowledge of project management methodologies such as PMI Agile Scrum etc.
Ability to conduct complex systems analysis and translate requirements into business solutions
Knowledge of Cloud Computing and SaaS implementations
Experience implementing and managing enterprise class systems
Ability to work within design teams and mentor IT colleagues
Excellent written and verbal communication skills and high level of personal integrity
Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects systems and services
Maintain project budget and report monthly program cost status dashboards at project Key Stakeholders and Executive Steering Committee levels.
Ability to partner with business stakeholders across the organization
Innovative thinking and leadership with an ability to lead and motivate cross-functional interdisciplinary teams in a One Team culture
Assist with the overall business technology planning providing a current knowledge and future
Project management and business analysis methodologies and service delivery
Principles and practices of employee supervision
Generally accepted public sector budget control methods policies and procedures
Principles and practices of vendor and contract management
Business and departmental objectives

Skill in:

Experience with contract and vendor negotiations and management including managed services
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Performing a variety of duties often changing from one task to another of a different nature
Strategic and critical thinking

Ability to:
Meet schedules and deadlines of the work
Understand and carry out oral and written directions
Accurately organize and maintain paper documents and electronic files
Maintain the confidentiality of information and professional boundaries
Communicate effectively both orally and in writing
Establish program goals and objectives that support the organizations strategic plan
Plan implement and evaluate programs
Direct and organize program activities

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.