Customer Success Specialist
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY:
With the diverse landscape of the real estate industry we want diverse talent! We want to celebrate each others individuality and embrace our differences to enrich our commonalities and relationships throughout our organization and we want you to be a part of that.
Lone Wolf isseekinga highly motivated and experienced CUSTOMER SUCCESS SPECIALIST (CSS) to join our team. The ideal candidate will grow partnerships that allow for a deep understanding of customer needs and challenges with the goal of creating value-based outcomes. Reporting to the Associate Director Customer Success the CSS will work within their pod of Customer Success Managers and Customer Success Specialists to support strategic Lone Wolf customers at all points in their journey.
This individual will be an advocate and strategic partner for our customers driving towards their short- and long-term goals.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Customer Relationship Management:
- Serve as the primary point of contact for assigned strategic accounts and cultivate long-termrelationshipsand customer retention
- Act as customer advocate within Lone Wolf Technologies collaborating across departments to address customer needs
- Account Management:
- Develop successful strategies to help Lone Wolf customers to achieve their business objectives
- Ensuretimelyand satisfactory resolution of escalated issues
- Proactively communicating updates reporting and solutions accurately and appropriately tomaintaincustomer confidence
- Engage with customers through phone and email channelsto support ongoing account needs.
- Partnership Building:
- Understand the customers businessobjectivesandchallenges andprovideconsultative recommendations offering insightto driveadditionalvalue and ROI for the client.
- Forecast and manage renewal and encourage long term client relationships
QUALIFICATIONS:
- EDUCATION:BA/BS Degree in a related discipline or equivalent experience
- EXPERIENCE:2 - 3 years experience in Customer Success role preferably in the real estate industry
KNOWLEDGE/SKILLS/ABILITIES:
- Self-motivated collaborative and creative team player with innovative ideas to inspire customer adoption and loyalty
- Proactive & work with a sense of urgency
- Strong analytical and problem-solving skills
- Have a customer first mentality
- Demonstrate business acumen and industry knowledge
- Coachable and curious with a growth mindset
- Strong interpersonal skills and experienceinitiatingand building positive relationships
- Excellent individual and group presentation skills as well as written and oral communication skills
- Strong organizational and time management skills with the ability to manage multiple projects simultaneously
- Experience with Salesforce MS Office solutions and SaaS industry preferred
- Ability to functionata high volume always evolving business environment whilemaintaininga positive attitude
Wevebecome the largest real estate software company in North America. Our products provide our clients with a competitive advantage in todaysmarketandnearly 10000offices areutilizingour feature rich fully integratedwindowsand web-based software solutions.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
At Lone Wolf Technologies, our goal is to provide the backbone for real estate brokerages across North America. The Complete Enterprise Solution is more than just a product. It’s a plan to drive your business, from infrastructure to user experience and ultimately a healthy, profita ... View more
