Director, North America Specialized Services

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

Division Specific Information:

Unity Lab Services a part of Thermo Fisher Scientific provides integrated solutions instrument and enterprise services to our customers.

Were looking for a driven high-performing leader to take charge of a top-tier Field Service team and elevate service operations across our Instrument & Enterprise Services (IES) portfolioincluding Inorganic MS Molecular Spectroscopy and planned services in North Americawhile also overseeing the Canadian Service organization for CMD. This role demands a leader who delivers consistently excellent service maintains exceptional customer satisfaction and strengthens service margins. Your leadership will be central to accelerating organic revenue growth and boosting overall profitability.

As the Director of North America Specialized Services you will partner closely with leaders across IES the division leadership and corporate functions to ensure we deliver on our service commitments and consistently meet customer expectations. You will be lead a team of four direct reports supporting roughly 164 Field Service Engineers and Field Service Supervisors.

Success in this role requires a seasoned leader with a track record of guiding remote teams and collaborating effectively across a complex organization. You must be able to build trust quickly drive accountability and uphold high performance standards. Were seeking someone who acts with ownership delivers exceptional results and cultivates a culture committed to transparent communication team alignment and achieving ambitious goals.

Responsibilities:

Proactively drive strategic changes to advance the organizations goals

Ensure achievement of annual financial targets and key service delivery metrics

Develop and implement strategic plans budgets and programs

Lead the team in implementing Practical Process Improvement Business Systems to improve efficiency.

Work with Business Process Owners to ensure compliance and drive continuous process improvements

Develop and mentor team members to meet their career goals

Requirements:

Bachelors or Masters Degree equivalent experience with a minimum of 10 years of service/sales leadership and management experience.

Experience in services or relevant industry with preference for analytical instrument or lab equipment experience

Strong ability to influence at all levels within the organization

Diversified experiences of growing complexity and scope showing a history of growth and potential for larger responsibility

Ability to lead in a highly matrixed multi-cultural environment

Knowledge of forecasting budgeting service cost drivers and basic accounting principles

Experience in change management principles and methodologies

Excellent conflict resolution and interpersonal skills

Ability to travel approximately 40% to 50%

At Thermo Fisher we offer competitive benefits and the opportunity to advance within the company! We understand the need for growth and support a wide range of career-building programs. We love to recognize outstanding individuals within our company and offer several ways to reward this along with benefits that cant be matched. It is our goal to cultivate a positive work-life balance which you will be happy to retire in.

Compensation