Program Manager- agile, scrum, AI skill

About Gartner IT:

Join a world-class team of skilled associates who build creative digital solutions to support our clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation an outcome-driven approach to success and the notion that great ideas can come from anyone on the team.

About the role:

Gartner is looking for an experienced IT Program Manager who can provide project and program leadership for technology projects within Gartners Digital Product and Technology organization. The Program Manager role will guide multiple globally distributed teams under Agile frameworks (Scrum/Kanban) for smooth delivery of various software development projects. The IT Program Manager will lead a complex Portfolio of IT projects and will be accountable for the entire product delivery life cycle including the software development process quality of the results benefits realization end user satisfaction and timely delivery of the this role candidate will be required to manage and collaborate with geographically dispersed teams and communicate with the stakeholders/leadership on regular basis with all relevant program/project information.

What Program Manager will do:

• Responsible for the oversight and management of global technology-based project portfolio in support of IT Infrastructure initiatives and accountable for fostering an environment of collaboration and high impact results.

• Partner with technical leadership to report project progress to executive level and cross-team stakeholders. Leverage personal expertise to develop and present rational conclusions recommendations and direct implementation strategies/action plans.

• Analyzing the scope and direction of initiatives across multiple levels of management and organizational boundaries.

• Ability to influence and manage the expectations of clients team members management and external groups with proven track record of acting as a valued IT business partner to senior leadership.

• Establish project metrics with available tools to track health quickly analyze problems identify root causes create action plans assess impact and develop resolution options. Program Manager will be responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects

• Facilitate Scrum ceremonies such as daily stand-up meetings sprint planning sprint review grooming and sprint retrospective and ensure timely delivery of working codes (MVP) while guiding the team under agile project management framework.

• Work as a liaison between the Product and Technical teams to prioritize backlog for the sprints for MVP development and ensure deliveries are made as described in the quarterly roadmap.

• Continuous collaboration with the cross-functional teams to ensure dependencies are identified / managed effectively and any risks are managed ahead of time.

• Regularly communicate project status risks issues deliveries / release status team-performance with all stakeholders.

• Escalate obstacles without any delay and promote continuous improvement process based on feedback received during retrospective (create and manage Kaizens).

• Independently manage Change Management Process for the teams regular delivery.

• Actively monitor JIRA boards ensure high deliverability of working codes (>80%) and keep team performance data up to date for management view.

• Triage Production / Security issues with the dev and product partners for a quick resolution.

• Ensure the establishment of a safe working environment by promoting open discussion between the team members. Encourage team to discuss ideas irrespective of their scale and merits.

• Develop comprehensive risk management frameworks to identify assess and mitigate potential threats to program success.

• Conflict negotiation within and beyond the team as needed basis.

Required Skills & Qualifications

• Bachelors degree (or higher) in Computer Science or related STEM fields.

• Minimum of 8 years of experience in working with IT Development and/or IT Infrastructure teams in a project management capacityand overall 12 years of IT industry experience.

• Certification in any Agile Methodologies (CSM or PSM preferred)

• Must have worked on an AI/ML based project environment earlier and have strong understanding of related terms (generative ai vs. ai agent vs. agentic ai LLM RAG prompting etc.)

• Strong understanding of various Agile Methodologies like Scrum Kanban Scrumban Lean Product Development JIT etc.

• Strong understanding of SDLC STLC Project Planning Change Management is required.

• Ability to lead and facilitate various project ceremonies independently for multiple teams across the globe.

• Guide and coach team members on agile methodologies.

• Coordinate with multiple different cross-functional teams including business/product teams for effective project collaboration and product delivery.

• Proficiency in Agile tools such as JIRA Confluence ServiceNow; as well as Microsoft suites including MS-Project.

• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables.

Who you are

• Graduate/Postgraduate in BE/B tech ME/MTech or MCA are preferred.

• Excellent communication and prioritization skills.

• Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment.

• Owns success Takes responsibility for successful delivery of the solutions.

• Ardent desire to improve upon their skills in software development frameworks and technologies.

Dont meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this or other roles.

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At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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