Warranty ClerkService Representative

Vic Park City is seeking a highly organised & motivated Warranty Clerk/Service Representative for our high volume process driven Service Department in Victoria Park!

Vic Park Cityhas a new exciting opportunity for an organised motivatedAutomotiveWarranty Clerk/Service Representativewithin a successful supportive service department where professional service & timely efficient processes are the key elements for our very busy department. This role is hybrid all-rounder position that primarily focuses on operating as a Warranty Clerk while also serving customers in the front counter and interpreting parts for vehicles.

ROLE

• Serving Customers at the front counter while also assisting them on the phone.
• Costing of customers with new and used vehicle job cards.
• Coordinating recon jobs through the workshop.
• Coordinating used and new vehicle delivery processes
• Parts receipting maintenance and ordering of parts.
• Sublet receipting
• Processing all warranty & good-will claims in a timely manner
• Completingwarranty claims to manufacturer guidelines
• Maintainingwarranty storage of return parts and return all requested parts
• Keeping and maintaining a warranty claim register
• Filingall warranty Repair Orders as well as all correspondence service letters technical bulletins and standard repair time guides
• Discussing policy write offs with Service Manager
• Maintaining clear direction on factory policy decisions
• Establishing & maintaining positive relationships with manufacture representative.
• Liaising with internal and external stakeholders to ensure correct reports processes claims returns receipting payments are adhered to.

YOU

• Self-motivated and well organised
• Proficient computer skills/knowledge
• Able to work autonomously and in a team environment
• Strong verbal and written communication skills
• Willingness to learn and grow
• Positive and a can do attitude
• Previous Warranty Clerk/service advisor Experience with in a Dealership Environment Essential.

Whats in it for YOU

• Excellent Salary Package $$
• Be Part for one of the Largest Automotive Groups in Australia
• Receive paid parental leave
• Receive confidential access to EAP counselling sessions
• Specific Manufacturer Training
• Friendly & Supportive Management Team

If you feel you have the essential skills and positive attributes to excel in this position email your resume by clicking Apply Now

*Due to the number of applications we will be only contacting those who have been shortlisted.

Please note:Autoleague is an Equal Opportunity Employer that embraces and values equality cultural diversity and inclusion.

All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.