Senior Operations Manager, Claims & Underwriting
Share
Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary Details
Time Type: Full timeWorker Type: EmployeeReporting to the GM Operations & Risk and working closely with the GM Underwriting & Partners and the Head of Claims youll oversee Claims and Underwriting Operations.Role Highlights
Auckland based full time permanent position.
Use data-led strategies that foster collaboration and deliver outstanding results for our customers.
The Opportunity
Youll lead and manage operational activities for Claims and Underwriting ensuring the delivery of services projects and operational strategies. Youll use data to drive business efficiencies oversee customer service levels and team productivity.
About QBE
At QBE we get to the heart of what matters for our we do it all with a human touch.
Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact at work and in the worldAspart of the QBE team youll get to spend every day working with people who are passionate talented and kind.
Your new role
Reporting to the GM Operations & Risk and working closely with the GM Underwriting & Partners and the Head of Claims youll oversee Claims and Underwriting Operations. The role covers business performance customer service process ownership compliance and team leadership including 3 direct reports. Youll also support operational controls lead change initiatives and analyse data for business insights and improvements.
Responsibilities include:
Lead and implement operational plans to drive business performance and strategic initiatives.
Own and optimise claims and underwriting processes ensuring compliance and best practice documentation.
Oversee customer service standards manage escalations and ensure regulatory compliance.
Develop and support the team fostering growth and aligning skills with business needs.
Lead change management and process improvement collaborating across teams and leveraging data insights.
Monitor operational controls manage outsourcing and deliver actionable performance analysis.
About you
Were seeking someone with:
Strength in data analysis and using insights to inform business decisions and capacity planning.
Confidence navigating ambiguity and adapting to changing priorities.
Ability to influence outcomes and build strong relationships with stakeholders.
Experience managing operational risks and driving process improvements.
Sound judgment critical thinking and proficiency with collaboration tools to support high team performance.
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks gender-equal flexible leave for all new parents including paid super
To learn more about benefits of working with us clickhere.
Awards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements clickhere.
How to Apply
If youre looking for a career thatcombines your expertise and your empathy click applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at.
Skills:
Adaptability Business Management Coaching for success Collaboration Tools Critical Thinking Influencing Intentional collaboration Managing performance Navigating ambiguity Operational Risks Operations Management Process Improvements Sound Judgment Stakeholder Management Strategic ManagementApplication Close Date: 20/01/2026 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Manager
Key Skills
- Loan Processing
- Load Balancing
- Risk Management
- Growing Experience
- Algebra
- Management Experience
- Fair Housing Regulations
- Underwriting
- Team Management
- Geometry
- negotiation
- Supervising Experience
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
