Creative Experience Quality Manager Universal Horror Unleashed

JOB SUMMARY:

The Creative Experience Quality (CEQ) Manager is responsible for directing and executing the experience quality program for Universal Horror Unleashed. This role ensures that all attraction elementsincluding experiences facilities décor guest-facing areas team member areas lighting audio effects graphics and scenic treatmentsas well as performances guest experience and food and beverage interactions are consistently maintained to the original creative intent. The CEQ Manager directs and partners with Tech and Show Operations Entertainment Operations Food and Beverage Operations Operations Creative and internal and external partners to preserve the design vision while managing audits documentation and long-range experience quality planning across the venue.

JOB RESPONSIBILITIES:

• Leads develops administers and supports the CEQ Program across all attraction areas at Universal Horror Unleashed by conducting regular attraction audits walkthroughs and evaluations with cross-functional teams. Ensures experience consistency validates creative intent and identifies opportunities for improvement. Creates maintains and distributes accurate technical and creative documentation including experience intent documents audit templates standard operating procedures training materials and tracking reports used across operations maintenance and creative teams.
• Manages experience quality schedules project timelines and documentation workflows to support both short-term corrective actions and long-term experience quality improvement plans. Oversees administrative functions related to the CEQ program including database management tracking systems and reporting. Identifies opportunities to improve documentation efficiency accuracy version control and accessibility for maintenance reference procedures and creative alignment.
• Drives in partnership with Operations Food and Beverage Tech & Show Ops and Entertainment teams to resolve experience quality issues maintain design intent ensure quality of guest interaction uphold safety validations and standards and implement improvements based on audit findings and operational needs. Supports alignment between creative vision and day-to-day operational execution.
• Communicates and collaborates with intellectual property (IP) stakeholders and internal teams to ensure all creative updates maintenance activities and experience changes meet established brand standards and expectations while also engaging team members through initiatives and events that promote inclusion ownership and accountability for experience quality.
• Supports logistical and operational needs by coordinating with internal departments regarding technology supplies materials and scheduling requirements in accordance with Universal Horror Unleashed procedures and timelines. Partners with Environmental Health and Safety on audit readiness and quality assurance.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor.

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities (KSAs) required.

• Strong understanding of scenic lighting audio special effects and/or architectural disciplines.
• Excellent organizational and documentation skills with a high level of attention to detail.
• Effective communicator with the ability to collaborate across departments and with external IP partners.
• Proficient in Microsoft Office Suite; familiarity with project management tools and digital documentation systems preferred.
• Ability to manage multiple projects and priorities in a fast-paced operational environment.
• Flexible proactive and solutions-oriented mindset.
• Willingness to work in both office and field environments including back-of-house and on-stage areas.
• May include nights weekends and irregular hours to support attraction operations audits and experience evaluations.
• Consistent attendance is a job requirement.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATIONS LICENSES REGISTRATIONS:

• LVMPD Non-Gaming Work Card.

EDUCATION:

• Bachelors Degree (BA or BFA) in Theatre or a related field is preferred.

EXPERIENCE:

• 5 years of experience managing live events and/or theatrical productions. Experience in themed entertainment attraction design and maintenance or immersive theatrical production is preferred; or an equivalent combination of education and experience.