Support Engineer II-Ext AMZ23011.3
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Employer: Amazon Web Services Inc.
Position: Support Engineer II-Ext (multiple positions available)
Location: Seattle WA
Multiple Positions Available:
(1)Provide technical support including fielding and handling customer issues via phone chat and email.
(2)Perform network troubleshooting of Amazon services utilizing tools and technologies including TCP/IP DNS DHCP firewalls routing switching LAN/WAN traceroute iperf dig cURL or related.
(3)Provide proactive recommendations throughout all phases of web service implementation for key customers around hypervisor/virtualization Kubernetes Docker and containerization.
(4)Use web security and compliance tools (e.g. IPsec VPN Web application Firewalls Elastic Load balancers IDS/IPS systems DDOS prevention PKI and PCI HIPAA FIPS etc.) to ensure security of customer network infrastructure and data.
(5)Work with Service teams to establish and improve end-to-end service support.
(6)Apply advanced troubleshooting techniques to provide unique solutions for critical highly complex customer problems that span multiple AWS services.
(7)Work in collaboration with Subject Matter Experts and other service engineering teams to drive complex customer issues to resolution. Document comer case scenarios and troubleshoot workflows in AWS internal knowledge databases and also write tutorials create how-to videos and other technical articles for the AWS customer community.
(8)Mentor new hires develop and present training partner with development teams on complex issues or contact deflection initiatives write tools/script to help the team or work with leadership on process improvement and strategic initiatives.
(9)Partial telecommuting permitted; employee will be required to report to office multiple days per week.
(40 hours / week 8:00am-5:00pm Salary Range $109242/year to $160000/year)
is an Equal Opportunity Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Masters degree or foreign equivalent degree in Computer Science Computer Engineering Computer Security or a related field and 1 year of experience in the job offered or a related occupation.
In the alternative employer will accept a Bachelors degree or foreign equivalent degree in Computer Science Computer Engineering Computer Security or a related field and 3 years of experience in the job offered or a related occupation.
Experience must include one year of experience in each of the following:
(1)network architecture or systems engineering;
(2)configuring managing and troubleshooting largescale systems including cloud virtualization distributed networks and colocation;
(3)deploying and troubleshooting LAN VPN Firewalls DNS TCP/IP IPsec and IDS/IPS systems;
(4)system design development and troubleshooting of container services for web applications.
The pay range for this position in Seattle WA is $109242/year to $160000/year; however base pay offered may vary depending on job-related knowledge skills and experience A sign-on bonus and restricted stock units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered. This information is provided by Seattle WA Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazons internal or external careers site.
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Position: Support Engineer II-Ext (multiple positions available)
Location: Seattle WA
Multiple Positions Available:
(1)Provide technical support including fielding and handling customer issues via phone chat and email.
(2)Perform network troubleshooting of Amazon services utilizing tools and technologies including TCP/IP DNS DHCP firewalls routing switching LAN/WAN traceroute iperf dig cURL or related.
(3)Provide proactive recommendations throughout all phases of web service implementation for key customers around hypervisor/virtualization Kubernetes Docker and containerization.
(4)Use web security and compliance tools (e.g. IPsec VPN Web application Firewalls Elastic Load balancers IDS/IPS systems DDOS prevention PKI and PCI HIPAA FIPS etc.) to ensure security of customer network infrastructure and data.
(5)Work with Service teams to establish and improve end-to-end service support.
(6)Apply advanced troubleshooting techniques to provide unique solutions for critical highly complex customer problems that span multiple AWS services.
(7)Work in collaboration with Subject Matter Experts and other service engineering teams to drive complex customer issues to resolution. Document comer case scenarios and troubleshoot workflows in AWS internal knowledge databases and also write tutorials create how-to videos and other technical articles for the AWS customer community.
(8)Mentor new hires develop and present training partner with development teams on complex issues or contact deflection initiatives write tools/script to help the team or work with leadership on process improvement and strategic initiatives.
(9)Partial telecommuting permitted; employee will be required to report to office multiple days per week.
(40 hours / week 8:00am-5:00pm Salary Range $109242/year to $160000/year)
is an Equal Opportunity Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Masters degree or foreign equivalent degree in Computer Science Computer Engineering Computer Security or a related field and 1 year of experience in the job offered or a related occupation.
In the alternative employer will accept a Bachelors degree or foreign equivalent degree in Computer Science Computer Engineering Computer Security or a related field and 3 years of experience in the job offered or a related occupation.
Experience must include one year of experience in each of the following:
(1)network architecture or systems engineering;
(2)configuring managing and troubleshooting largescale systems including cloud virtualization distributed networks and colocation;
(3)deploying and troubleshooting LAN VPN Firewalls DNS TCP/IP IPsec and IDS/IPS systems;
(4)system design development and troubleshooting of container services for web applications.
The pay range for this position in Seattle WA is $109242/year to $160000/year; however base pay offered may vary depending on job-related knowledge skills and experience A sign-on bonus and restricted stock units may be provided as part of the compensation package in addition to a full range of medical financial and/or other benefits dependent on the position offered. This information is provided by Seattle WA Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazons internal or external careers site.
All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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