CX Data Analyst ING Hubs Romania
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Discover ING Hubs Romania
ING Hubs Romania offers 130 services in software development data management non-financial risk & compliance audit and retail operations to 24 ING units worldwide with the help of over 2000 high-performing engineers risk and operations professionals.
We started out in 2015 as INGs software development hub then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.
Our tech capabilities remain the core of our business with more than 1800 colleagues active in Data Management Touchpoint Channels & Integration Core Banking and Global Products.
We enjoy a flexible way of working and a highly collaborative environment where fair and constructive feedback is encouraged.
For us impact isnt a perk. Its the driver of our work. We are guided and rewarded by a shared desire to make the world a better place one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you
The mission
The Center of Expertise for Customer Experience (CoE CX) aims to deepen customer focus by systematically gathering and analyzing insights to inform decision-making and drive client-centric growth. It also builds and promotes CX capabilities across ING Wholesale Banking ensuring that customer touchpoints and interactions are developed with a strong outside-in perspective.
CoE CX plays a key role in designing and delivering end-to-end customer journeys embedding customer obsession and applying CX design principles throughout. Using advanced and tailored research methods we identify and prioritize key drivers root causes and opportunities to better serve and delight our customers. You will work with a diverse team of amongst other data analysts service designers and researchers.
Your day to day
Were looking for a motivated data analyst passionate about understanding customer needs and enhancing their experience. You excel at transforming structured and unstructured data into actionable insights through advanced Power BI dashboards and reports while ensuring secure and compliant data handling. You thrive in collaborationpartnering with the senior data analyst to navigate INGs international landscape and stakeholder networkand are ready to support client feedback collection initiatives.
Your key responsibilities are:
Analyze client feedback and performance data (e.g. web tracking digital adoption financial metrics product uptake) from multiple sources to uncover trends root causes and opportunities for improvement.
Design and maintain insightful dashboards and reports using tools like Power BI turning complex data into actionable recommendations for stakeholders.
Support voice-of-client and digital transformation initiatives including client survey programs (e.g. NPS CSAT) digital cockpit and KPI trackingmanaging end-to-end delivery from planning to reporting with accuracy and timeliness.
Champion customer-centricity and a data-driven mindset across ING WB by collaborating with teams to embed an outside-in perspective in decision-making.
What youll bring to the team
Strong analytical skills with at least 3-year experience in data visualization and dashboarding (Power BI or similar) and reporting.
Excellent understanding of customer data and analytics to solve business challenges. You can define suitable research approach execute analytics and advise stakeholders based on outcomes.
Ability and eagerness to take on client feedback collection and continuously contribute to data-based decision making.
Excellent English communication skills with the ability to translate insights into clear business language.
Comfortable working in a fast-paced international environment.
If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it read the privacy notices on ourwebsite (make sure to scroll until you reach the Data Protection section/ Candidates tab).
Required Experience:
IC
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
