Business Operations Manager The Department of Veterans Affairs

Title: Business Operations Manager - The Department of Veterans Affairs

Location: Remote

Terms: Full-time

Clearance: Public Trust

Travel: 10%

Position Description

As a Business Operations Manager you will be responsible for helping design refine and operate the core business processes that enable effective service delivery business development and internal operations across the Department of Veterans Affairs (VA) Business Unit. The Business Operations Manager will work across programs growth activities and internal teams to ensure the VA Business Unit operates with clarity consistency and discipline. This role is ideal for someone who thrives in a fast-paced environment enjoys building structure and is comfortable working across multiple functional areas.

Responsibilities:

In this role a typical day will include:

• Managing and improving day-to-day business operations for the VA Business Unit ensuring priorities initiatives and activities are coordinated across service delivery growth and internal operations.
• Creating documenting and refining business unitlevel processes workflows and standard operating procedures that support consistent execution across programs and growth efforts.
• Coordinating with program managers technical leaders and growth staff to track initiatives risks dependencies decisions and action items and ensure timely follow-through.
• Developing and maintaining dashboards trackers and reports that provide visibility into operational performance staffing forecasts pipeline status and overall business unit health.
• Supporting business development and capture readiness activities including pipeline tracking capture milestone coordination staffing inputs and readiness reviews.
• Assisting with operational planning and prioritization helping translate business unit goals into actionable plans and measurable outcomes.
• Facilitating internal meetings documenting decisions and ensuring actions are executed and closed in a timely manner.
• Identifying gaps inefficiencies or risks in how the business unit operates and recommending practical scalable process improvements.

Requirements

• 7 years of experience in business operations program operations PMO management consulting or a similar role in a federal services IT services or technology environment.
• Experience working across service delivery business development and internal operations functions.
• Demonstrated ability to create improve and document processes and workflows.
• High proficiency in Microsoft Office applications including Word PowerPoint and Excel with experience producing executive-ready documents presentations and analyses.
• Familiarity with Microsoft Teams SharePoint Power BI and Power Automate for collaboration reporting dashboards and workflow automation is a plus.
• Experience supporting or working within federal government programs preferably related to VA health IT cybersecurity or enterprise IT.
• Strong written and verbal communication skills with the ability to produce clear concise materials for leadership and stakeholders.
• Highly organized detail-oriented and comfortable managing competing priorities.

Desired

• Familiarity with federal contracting constructs including IDIQs BPAs and task orders.
• Background in cybersecurity IT services or Health IT programs is a plus.
• Certifications such as Project Management Professional (PMP) Certified Associate in Project Management (CAPM) Certified Scrum Master (CSM) or other related certifications are a plus.