Director of Patient Services, Indigenous Health and CCMB2

CancerCare Manitoba is a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. Our shared vision of a world free of cancer drives every member of our team. CancerCare Manitoba is the perfect place to thrive if youre seeking a fulfilling career in an organization that is committed to its employees well-being and professional development.

Competition #(CCMB2)

Posting End Date: January 30 2026

City: Winnipeg

Work Location: MacCharles

Department: Clinical Operations

Union: Non-Union

Hiring Status: Term

Reason for Term: Indefinite Term

Anticipated Start and End Date: ASAP Indefinite

FTE: 1.0

Anticipated Shift: Days

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary: $66.006 /$69.435 /$73.342

Job Summary:

CancerCare Manitoba provides health services in facilities located on the treaty territories and ancestral lands of the Anishinaabeg Anishininewuk Dakota Oyate Denesuline NehethowukIniniwak Nêhiyawak Nations and on the National Homeland of the Red River Métis. We acknowledge northern Manitoba includes lands that were and are the ancestral lands of the acknowledge harms and dedicate ourselves to building relationships and collaborating withFirst Nations Inuit and Métis people. Through this commitment and rooted in truth andreconciliation we will improve health experiences and outcomes for Indigenous people.

CancerCare Manitoba (CCMB) recognizes the importance of building an exemplary health care labour force that is inclusive and reflective of the population it serves.

CCMB is committed to equity in our hiring and employment practices. This includes a commitmentto increasing representation of Indigenous people at all levels of our workforce. We encourageIndigenous individuals to apply.

CancerCare Manitoba upholds legislation and guidance calls and provincial commitments in thefollowing foundational documents:

• The Path to Reconciliation Act
• Truth and Reconciliation Principles of Reconciliation
• Truth and Reconciliation Calls to Action
• UNDRIP Articles
• What we learned to date report on the implementation of the United Nations Declarationon the Rights of Indigenous Peoples Act
• The United Nations Declaration on the Rights of Indigenous Peoples Act Action Plan
• National Inquiry Calls for Justice
• Health System Commitment to Disrupt and Dismantle Racism

THIS IS A DESIGNATED INDIGENOUS COMPETITION THAT IS OPEN TO INDIGENOUS APPLICANTS.

Proof of ancestry will be requested and those selected for an interview will be asked relatedquestions. We invite applicants to self-identify within their cover letter and/or resume.

Reporting to the Vice President Clinical Operations & Chief Nursing Officer the Director of PatientServices Indigenous Health will lead and assist with driving continued innovation and serviceexcellence in patient services. This position is responsible for the strategic and operationalleadership of CancerCare Manitobas provincial clinical and indigenous health services. This roleguides the application of an Indigenous lens to CCMB clinical services with an Indigenous patientfamily and community-centredapproach. This position in partnership with clinical health systemleaders is responsible for defining and implementing accessible and culturally safe care strategiesincluding processes procedures tools and systems to support Indigenous Health services at role will also provide insights on Indigenous practices and beliefs to inform organizationalstrategy and guide executive-level decision making.

This position collaborates with clinical health leaders to incorporate the voices of Indigenouspatients families communities organizations and partners. This position informs the provision ofquality traditional healing practices at CCMB.

The Director of Patient Services will provide the Indigenous perspective to the planning of our newstate of the art CancerCare building. This role will collaborate and ensure our spaces are welcomingand respectful of the Indigenous beliefs and practices. The Director will focus on CCMBs newbuilding planning and clinical operations this role will oversee the overall CCMBs Indigenousoperations including but not limited to building/facility planning patient people and processesmanagement and financial monitoring. This role provides leadership to multidisciplinary teamsand collaborates with internal and external partners to ensure the delivery of person-centeredculturally safe care across Manitoba.

The Director will guide CCMBs efforts toward truth and reconciliation culturally safe care andequitable access for Indigenous patients. While the role currently has no direct reports or clinicaloperations it will evolve to provide system-level leadership and stewardship of the Indigenousportfolio as it grows.

The Director of Patient Services Indigenous Health guides the development and implementation of innovative evidence-informed service models to meet the needs of Manitobans.

Qualifications:

Education

• A level of education training and experience equivalent to a Masters Degree in a relevant discipline such as Nursing Indigenous Studies Health Sciences Health Care Administration or Business Administration is required.

Experience

• 7 years of progressive experience leading a broad spectrum of health services in a publicly funded health services delivery organization.
• 5 years of experience liaising with Indigenous patients families communities organizations and partners.
• Experience working with Indigenous governments partners organizations and communities such as First Nations Tribal Councils Manitoba Inuit Association Manitoba Métis Federation and urban Indigenous associations.
• 5 years of management experience within the healthcare field is required.
• 3 years of management experience leading a clinical operations team within a unionized environment is desired.
• 3 years of experience implementing program planning development and evaluation

An acceptable equivalent combination of education and experience may be considered.

Skills and Abilities

• Experience in or knowledge of Indigenous Services and Canada (ISC) and the relationship between ISC and the Manitoba health care system to help build multi-sectoral partnerships.
• Understanding or proficiency in the standards established by Accreditation Canada (AC) and the Health Standards Organization (HSO) where they affect experiences and health outcomes of Indigenous peoples.
• Lived experience and understanding of Indigenous healthcare priorities services and challenges alongside Indigenous culture protocols traditions and values both within communities and organizations in Manitoba.
• Able to converse in an Indigenous language is an asset.
• Demonstrated knowledge of Canadian colonial impacts on Indigenous people in social and health contexts.
• Knowledge and appreciation of the unique history cultures and rights of Indigenous Peoples in Canada is required.
• Understanding of and commitment to the articles in the United Nations Declaration on the Rights of Indigenous Peoples (2019) and the shared responsibility of creating lasting and meaningful reconciliation in Canada as per Truth and Reconciliation Calls to Action (2015) and Manitobas Path to Reconciliation Act (2016).
• Understanding of and commitment to the articles set out in the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP) as framework for reconciliation.
• Demonstrated knowledge understanding and application of cultural safety and anti-racism priorities within healthcare e.g. Jordans Principle Joyces Principle and Brian Sinclair Inquest.
• Demonstrated knowledge of and experience working with Indigenous (First Nations Métis and Inuit) communities agencies and organizations.
• Knowledge of regional/site/unit policies procedures protocols and guidelines relating to clinical care administrative financial and human resource management.
• Proficient in communication and collaboration adept at building relationships with Indigenous patients families partners organizations and communities.
• Proficiency with a range of software required including client referral systems electronic patient records systems charting systems databases language/interpretation on-demand systems Microsoft Office suite of tools virtual platforms (e.g. Microsoft Teams).
• Demonstrated expertise in designing key performance indicators (KPIs) and conducting comprehensive benefits analysis.
• Demonstrated strong organizational interpersonal communications and leadership skills.
• Demonstrated ability to adeptly manage multiple requests and exhibits exceptional time management skills.
• Ability to work independently and as part of a team.
• Relevant healthcare-related management courses are an asset including but not limited to change management patient satisfaction and experience multidisciplinary team environments conflict resolution and quality improvement.
• Proven ability to negotiate and mediate resolutions to complex situations.
• Ability to lead people manage change develop strategy and execute plans.
• Ability to communicate effectively orally and in writing including the ability to make effective presentations to groups.

Required Licenses Registrations Designations

• An active member in good standing of an associated regulatory body is required as appropriate.
• Membership in a professional association is preferred

Physical Demands and Working Conditions

• Must be able to work safely in a typical computerized office environment with frequent meetings and to lift and carry items.
• Interruptions to respond to questions from executives and partner organizations are common; dedicated and focused time for planning and concentration can be scheduled.
• Must have a valid Manitoba drivers license and use of a personal motor vehicle for regular travel within the province

Other

• Must have a satisfactory employment record
• Must be legally able to work in Canada
• Ability to speak French is considered an asset

Interested and qualified applicants are invited to submit a detailed and current resume plus a cover letter demonstrating how you meet the above qualifications and the above competition number.

This position is subject to a Criminal Record Check including Vulnerable Sector Search an Adult Abuse Registry Check and a Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred.

CancerCare Manitoba is committed to developing inclusive barrier-free recruitment processes and work environment. If you are contacted by CancerCare Manitoba regarding a job opportunity or testing please advise if accommodation measures must be taken to enable you to apply and be assessed in a fair and equitable manner.

We thank all that apply and advise that only those applicants selected for further consideration will be contacted.