Senior Specialist 1, Information Technology Service Desk Lead

Ewing, NJ - USA

Yearly Salary: $ 99 - 139

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

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We look forward to discovering your talents.

Welcome to an inspired career.

At Halozyme we are reinventing the patient experience and building the future of drug delivery. We are passionate about the important work we do and constantly strive to do more. We embrace transformation and work hard to innovate for the future. We do this together as One Team we rise by lifting others up and believe in the power of working together for the collective win. Thats why we need youto help us make a significant impact by taking on increasingly complex challenges leaping beyond the status quo advancing our mission and making our One Team culture thrive.

Join us as a Senior Specialist 1 Information Technology Service Desk Lead and youll be part of a culture that welcomes diversity thinks differently to solve problems works collaboratively as one team and delivers meaningful innovations that impact peoples lives.

How you will make an impact

The IT Service Desk Lead is responsible for overseeing day-to-day service desk operations while driving continuous improvement of IT Service Management (ITSM) processes. This role ensures high-quality user support effective incident and request management and alignment with ITIL best practices to improve service delivery efficiency and user satisfaction.

In this role youll have the opportunity to:

Lead mentor and develop Service Desk analysts to ensure consistent high-quality support
Manage daily service desk operations including ticket queues escalations and workload balancing
Act as the primary escalation point for complex incidents and service disruptions
Ensure SLAs OLAs and KPIs are met or exceeded
Own and continuously improve ITSM platform and processes including Incident Management Request Fulfillment Problem Management and Knowledge Management
Identify process gaps inefficiencies and root causes using ticket data and trend analysis
Design document and implement process improvements aligned with ITIL best practices
Drive automation and self-service initiatives to reduce ticket volumes and improve resolution times
Define and maintain dashboards and reports on service desk performance
Ensure service desk operations follow internal policies security standards and regulatory requirements

To succeed in this role youll need:

Bachelors degree in Information Technology Computer Science or equivalent with 5 years of IT support experience (An equivalent combination of experience and education may be considered)
Strong understanding of ITSM and ITIL frameworks
Hands-on experience with ITSM tools
Proven experience driving process improvement initiatives

In return we offer you:

Full and comprehensive benefit program including an Employee Stock Purchase Program and 401(k) matching.
Opportunities to grow in a culture that prioritizes learning development and progression through in-house programs and tuition reimbursement.
A collaborative innovative team that works as one to amplify your impacton your career the work you do and patients lives.

The most likely base pay range for this position is $99K - $139K per year. Several factors such as experience tenure skills and particular business needs will determine an individuals exact level of compensation. Base salary is only one element of employee compensation at Halozyme. Total compensation could include bonuses sales incentives and equity awards.

Halozyme Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.

Accessibility and Reasonable Accommodations:

Halozyme is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or accommodation due to a disability contact Human Resources at .

To view all our open positions please visit our career page. Additionally our benefit offerings can be found here.

Required Experience:

Senior IC

Save time and apply through your LinkedIn account. Click the Apply with LinkedIn button and your LinkedIn profile will be imported into our site.In order to move forward you will need to create an account. Your password must be eight characters long contain at least one special character one capital...