Business Systems Configuration Manager

Pay Range:

• $100000 - $130000 / year

Our Perks:

• Generous PTO plans sick pay and health benefits
• Annual bonus based on employment standing*
• Work from home and hybrid model employment
• Confie Enablement Fund/ Scholarship Program
• I-Care Recognition Program
• Corporate Social Responsibility Program
• Diversity Equity and Inclusion Initiatives
• Confie Hub and Discount Programs (Gym Membership)

Purpose

Responsible for configuring and optimizing our core operating systems to support sales and service operations. This role ensures our technology platforms are set up to drive efficiency improve customer experience and support business growth.

Essential Duties & Responsibilities

• Configure and maintain the agency management system to support daily workflows reporting needs and compliance requirements; define configuration requirements and audit for accuracy and effectiveness
• Design and manage phone system routing to optimize call distribution reduce wait times and improve connection rates; define requirements and audit success
• Set up and refine comparative rater configurations to ensure accurate quoting across carriers and products; define rating requirements and audit quote accuracy
• Partner with operations leaders to translate business needs into system configurations
• Monitor system performance and make adjustments based on results and feedback
• Document configurations and maintain standards for consistency
• Train team members on system functionality and best practices
• Coordinate with vendors and IT on technical requirements and troubleshooting

Qualifications and Education

• Experience in insurance operations preferably personal lines
• Hands-on experience configuring business systems (AMS phone/IVR rating platforms)
• Strong problem-solving skills and attention to detail
• Ability to understand business processes and translate them into system setups
• Effective communicator who can work across departments

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice

Notice

As permitted by applicable law and from time-to-time Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment including recruitment hiring renewal of employment or the terms and conditions of your employment. Employees with questions about Confies use of these computer systems should contact Human Resources at

Required Experience:

Manager