F&B Service Expert

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.

• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.

• Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.

• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

• Follow policies and procedures for the safe operation and storage of tools equipment and machines.

• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

• Follow company and department policies and procedures.

• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.

• Protect the privacy and security of guests and coworkers.

• Protect company tools equipment machines or other assets in accordance with company policies and procedures.

• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.

• Address guests service needs in a professional positive and timely manner.

• Thank guests with genuine appreciation and provide a fond farewell.

• Assist other employees to ensure proper coverage and prompt guest service.

Communication

• Speak to guests and co-workers using clear appropriate and professional language.

Working with Others

• Support all co-workers and treat them with dignity and respect.

• Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g. small print).

• Stand sit or walk for an extended period of time or for an entire work shift.

• Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance.

• Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.

• Move over sloping uneven or slippery surfaces.

• Move up and down stairs and/or service ramps.

• Reach overhead and below the knees including bending twisting pulling and stooping.

General Food and Beverage Services

• Maintain cleanliness of work areas throughout the day practicing clean-as-you-go procedures.

Closing

• Complete closing duties including storing all reusable goods breaking down goods cleaning all equipment and areas returning equipment to proper locations locking refrigerators restocking items turning off lights locking doors and completing daily cleaning checklist.