Project Officer Service Coordinator

Parramatta - Australia

Monthly Salary: $ 113574 - 125720

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Do you want your work to make a difference for NSW
Working to protect the states environment and heritage.

Opportunity to use your customer service and coordination skills to contribute to sustainable and fair water management for the environment and communities of NSW

Temporary role up to November 2026 plus creation of a Talent Pool for future opportunities.
Full-time at 35 hours per week plus FlexTime
Located in Parramatta or NSW regional office location by negotiation with hybrid working supported
Salary relative to experience and ranges from $113574 to $125720 plus Super

The Natural Resource Access Regulator (NRAR) enforces the NSW water laws and offers guidance and education to help water users comply. We strive to be an efficient and effective regulator that celebrates and reflects the diversity of the community we serve. Working with NRAR provides a chance to make sure water is used lawfully so that all communities and the environment get a fair share.

Our Service and Assurance team is currently seeking to appoint a Project Officer Service Coordinator to facilitate and ensure first point resolution of customer enquiries received through phone calls and online enquiries through a broad technical understanding of the water management framework.

The role delivers and oversees the provision of timely accurate and responsive administration coordination and support services to ensure seamless business operations in the NRAR Contact Centre and centralised administration addition the role is responsible for continuous improvement of enquiries management and related processes.

About You

You are a resilient and customer-focused professional who can manage competing priorities in a fast-paced environment. With strong communication skills you confidently handle complex and sensitive enquiries providing accurate advice while maintaining a calm and professional approach. Your ability to work collaboratively with internal teams and external stakeholders ensures timely resolution of issues and high-quality service delivery.

You bring a broad understanding of the NSW water management framework and experience in a frontline customer service environment. Skilled in problem-solving and using technology to improve processes you can adapt quickly to changing circumstances and identify opportunities for continuous improvement. If you are passionate about supporting compliance and delivering exceptional customer experiences this role offers an opportunity to make a meaningful impact.

Essential Requirements

Willing to work in a call centre environment with fixed hours and defined break times.
Available to work between 9am to 5pm Monday to Friday.

For more information read the full Role Description: Project Officer Service Coordinator

Who we are

The Department of Climate Change Energy the Environment and Water(DCCEEW) works to protect the states environment and heritage. It leads the way on climate change driving the sustainable transition to a net zero economy powered by affordable reliable and clean energy.

DCCEEW conserves and protects the states natural environment. It manages the NSW national park estate including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state to support the environment communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

NRAR enforces the NSW water laws and offers guidance and education to help water users comply. We strive to be an efficient and effective regulator that celebrates and reflects the diversity of the community we serve. Working with NRAR provides a chance to make sure water is used lawfully so that all communities and the environment get a fair share.

To Apply

If excited by the information above we look forward to receiving your application including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Tuesday 27 January 2026 at 11:55pm.

Should you require further information about the role please contact Julie OConnell Acting Team Leader Regulatory Support via or.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live work and thrive for everyone. Our workforce represents people of all ages and genders Aboriginal and Torres Strait Islander people people with disabilities the LGBTQI community and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying

Our commitment to a diverse and inclusive workplace.
How we encourage and support people with disability
Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process please contact our Talent Acquisition Team by emailing contacting Eloise Fleck on(please mention reference number 547174).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at for a yarn.

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Required Experience:

Do you want your work to make a difference for NSWWorking to protect the states environment and heritage.Opportunity to use your customer service and coordination skills to contribute to sustainable and fair water management for the environment and communities of NSWTemporary role up to November 202...