Advisor, Client Experience (Financial Management Solutions FMMS)

LGI Healthcare Solutions Santé Inc.

Job Location:

Montreal - Canada

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility teamwork learning and excellence.

What will your days be like at LGI Healthcare Solutions

You will support customers in the optimal use of LGI Healthcare Solutions financial management solution (FMMS). You will deliver quality customer support on time. You will process and resolve queries promptly to achieve the level of service negotiated with customers.

How will your contributions be showcased

Customer service
- Provide first-level customer service by creating and handling requests documenting them resolving them and following up until they are closed;
- Reproduce the problem or anomaly described by the external customer in the use of the software on internal databases to direct the correction to the right department;
- Prioritize customer requests according to the severity of the problem to identify situations that may require escalation;
- Create change requests and improvement requests and have them reviewed by the expert;
- Writing and/or reviewing documentation for customers;
- Occasional participation in quality control activities and delivery of releases.
Self-training
- Ensure continuous learning of administrative solutions through self-training with a view to versatility.

Qualifications :

What you will bring to LGI Healthcare Solutions to succeed in the role:

Have a minimum of 1-2 years experience in the deployment and/or support of financial resource management information systems and/or accounting in the healthcare sector.
Knowledge of GRF-GRM / FMMS software packages
Knowledge of the Quebec healthcare environment
Proficiency in accounting concepts.
Knowledge of a budget cycle (asset).
Must have strong customer service skills.
Good command of the Office Suite (Word Outlook etc.).
Strong teamwork skills.
Interpersonal skills & empathy.
Self-motivated.
This position must be fluently bilingual (French and English) as the candidate will be responsible for working with documentation in both French and English and communicating orally and in writing with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Additional Information :

Here are the many benefits to ensure your personal and professional well-being as well as financial health:

Remote in-office or hybrid work with the option of flexible hours to promote balance and performance
Group insurance plan and group RRSP with employer participation in effect from day one
Minimum of 3 weeks vacation 5 days personal leave per year
Access to a telemedicine service and a complete assistance program for all employees and their family
Access to a leading e-learning platform and hours allocated for training and professional development
More than 40 years of expertise in the health IT field opens the door to many career opportunities
Projects integrating Agile methodology
Employee discount program
An organizational culture rooted in the values of courage determination excellence and collaboration around which we come together to develop technology solutions for the healthcare field.

If you are interested in this position we would be very happy to tell you more about the role the team and life at LGI Healthcare Solutions.

Apply now!

Remote Work :

Employment Type :

Full-time

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility teamwork learning and e...

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility teamwork learning and excellence.

What will your days be like at LGI Healthcare Solutions

How will your contributions be showcased

Customer service
- Provide first-level customer service by creating and handling requests documenting them resolving them and following up until they are closed;
- Reproduce the problem or anomaly described by the external customer in the use of the software on internal databases to direct the correction to the right department;
- Prioritize customer requests according to the severity of the problem to identify situations that may require escalation;
- Create change requests and improvement requests and have them reviewed by the expert;
- Writing and/or reviewing documentation for customers;
- Occasional participation in quality control activities and delivery of releases.
Self-training
- Ensure continuous learning of administrative solutions through self-training with a view to versatility.

Qualifications :

What you will bring to LGI Healthcare Solutions to succeed in the role:

Have a minimum of 1-2 years experience in the deployment and/or support of financial resource management information systems and/or accounting in the healthcare sector.
Knowledge of GRF-GRM / FMMS software packages
Knowledge of the Quebec healthcare environment
Proficiency in accounting concepts.
Knowledge of a budget cycle (asset).
Must have strong customer service skills.
Good command of the Office Suite (Word Outlook etc.).
Strong teamwork skills.
Interpersonal skills & empathy.
Self-motivated.
This position must be fluently bilingual (French and English) as the candidate will be responsible for working with documentation in both French and English and communicating orally and in writing with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Additional Information :

Here are the many benefits to ensure your personal and professional well-being as well as financial health:

Remote in-office or hybrid work with the option of flexible hours to promote balance and performance
Group insurance plan and group RRSP with employer participation in effect from day one
Minimum of 3 weeks vacation 5 days personal leave per year
Access to a telemedicine service and a complete assistance program for all employees and their family
Access to a leading e-learning platform and hours allocated for training and professional development
More than 40 years of expertise in the health IT field opens the door to many career opportunities
Projects integrating Agile methodology
Employee discount program
An organizational culture rooted in the values of courage determination excellence and collaboration around which we come together to develop technology solutions for the healthcare field.

If you are interested in this position we would be very happy to tell you more about the role the team and life at LGI Healthcare Solutions.

Apply now!

Remote Work :

Employment Type :

Full-time

Key Skills

Business Development
Estate Law
Sales Experience
Trusts
Wealth Management
Financial Services
Investment Experience
Military Experience
Securities Law
Customer relationship management
Financial Planning
Wills

Apply Now

About Company

LGI Healthcare Solutions Santé Inc.

Forte de 40 ans d’expertise, LGI Solutions Santé développe des logiciels technologiques pour le réseau de la santé. Nous nous spécialisons dans l’offre de solutions de gestion clinique, financière et matérielle, de performance et d’analyse, ainsi que de gestion de la main-d’œuvre, inc ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click