HCOP Program Operations Specialist

Job Description

The HCOP Program Operations Specialist (Specialist) provides important program support and oversees the operation of the Health Careers Opportunity Program (HCOP) at the University of Washington. HCOP is designed to support students who are interested in pursuing careers in healthcare. By means of a variety of offerings workshops and mentorship opportunities HCOP aims to prepare and guide students through the healthcare pipeline with the goal of increasing opportunities to join the healthcare workforce.

This position involves operational management student and stakeholder coordination program evaluation and curriculum support for HCOP. The Specialist plays a key role in supporting the development of students pursuing healthcare careers ensuring that program milestones are met events are organized smoothly and relationships with internal and external stakeholders are maintained.

The Specialist directly impacts the quality and scope of support offered to students pursuing healthcare careers at the University of Washington. HCOP is an important initiative aimed at addressing the healthcare shortage in underserved communities by increasing opportunities to join the healthcare workforce. This role supports the academic and professional development of students through advising programmatic support and coordination of events and opportunities. The Specialists responsibilities include maintaining student databases managing event logistics coordinating with students and stakeholders and ensuring the smooth operation of the four HCOP initiatives that align with the universitys broader goals of opportunity for all in healthcare education.

DUTIES AND RESPONSIBILTIES

The HCOP Program Operations Specialist works closely with the HCOP Associate Director other HCOPs leadership administrators faculty and students to manage and provide assistance to the operational activities of the BRIGHT-UP UDOC SHPEPLE and Ambassador programs with key duties and responsibilities on the Ambassador program. Major duties and responsibilities include:

Operations Management (45%)

• Coordinate communications logistics and database management for the HCOP program ensuring efficient support for students and stakeholders.
• Manage reimbursements for student and staff travel and event-related expenses.
• Generate weekly monthly and annual reports on student progress and engagement in HCOP activities and healthcare pipeline programs.
• Maintain HCOP program website and email newsletters and social media presence providing consistent updates and information.
• Provide technical and logistical support for online workshops classes and events related to HCOP including room reservations A/V needs and event resources.
• Assist with recruitment of students in HCOP programs as well as maintain a database of current and future Ambassadors.
• Attend weekly and monthly meetings with team members to share update co-learn about activities and events and perform related tasks from meetings.

Student and Stakeholder Management (25%)

• Serve as the primary contact for HCOP-related inquiries coordinating with UW faculty staff and external partners to support program goals.
• Manage the administrative processes related to student engagement program activities credentialing and event planning.
• Organize and lead large-scale HCOP events such as student mixers professional development workshops and graduation ceremonies.
• Develop and implement activities for student and faculty workshops webinars orientation and other programmatic sessions to enhance engagement and learning.
• Assist the Associate Director with Canvas learning platform in planning and interacting with students.
• Provide regular reports on students progress with Canvas modules and engagement.
• Regularly check in with current Ambassador students to ensure continued engagement and provide resources to students as requested.

Program Evaluation Management (25%)

• Oversee the evaluation processes for HCOP programs ensuring timely feedback from students mentors and community partners to support continuous improvement.
• Analyze evaluation data and provide recommendations for program enhancements and strategic planning to improve student outcomes and overall program effectiveness.
• Conduct evaluation of HCOP programs and collaborate with team members on how to best present analyze and evaluate data from the HCOP programs.

Curriculum Assistance (5%)

• Assist and provide support for HCOP-related courses and educational activities.
• Assist in teaching a course for health science professional students as needed.
• Respond to emerging priorities and needs within the HCOP program and the Office of Curriculum to ensure program success.
  

MINIMUM REQUIREMENTS

• Bachelors degree or equivalent AND two years of administrative work experience OR equivalent education/experience.

Additional Requirements.

• Proficiency in the use of Zoom Teams Microsoft Office programs (including cloud-based record storage) Outlook (or similar email calendar system) Excel Qualtrics and Adobe.
• Familiarity with learning management platforms (i.e. Canvas) and communication platforms like WordPress MailChimp Constant Contact and Canva.
• Demonstrated ability to multitask adapt to evolving priorities and coordinate projects independently and collaboratively in cross-functional teams.
• Ability to work a flexible schedule with some evening (quarterly) and/or weekend work (minimal).
• Experience with event planning.
• Travel in the WWAMI region (minimal). Daily work to be completed hybrid.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements such as a license/certification/registration.

DESIRED QUALIFICATIONS

• Masters degree focused on health sciences or public health plus 2 years experience managing data grants and/or program development.
• Proven experience working with groups and teams with varied perspectives.
• Experience with data gathering and analysis.
• Self-motivation resourcefulness strong organizational skills.
• Strong oral and written communication skills.
• Prior program management experience.
• Ability to work with minimal supervision.

Other Conditions of Employment
The position may require the employee to work beyond a normal work week (e.g. more than the scheduled hours in FTW per week) and intermittently requires evening and weekend time to meet project deadlines and attend meetings.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.