End User Research Lead- Senior BA

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Provide technical leadership for end-user research initiatives with domain expertise in user experience optimization. Establish research goals and plans that meet service delivery objectives.

• Direct and control research activities with overall responsibility for methodology and staffing. Interface with senior management regarding user requirements and service design recommendations.

• Provide service delivery in accordance with ITIL v4 or current version and in alignment with the ServiceNow Common Service Data Model (CSDM).

• The contractors service delivery shall be aligned and integrated with clients current environment (i.e. ServiceNow) and future environment.

• Develop and deliver service management documents as established in support of this TO and as requested by the Government.

• The contractor shall provide technical capabilities including program management IT infrastructure and shared services general IT cybersecurity services engineering design telecommunications services strategic analysis and planning and emergency response. The contractor shall utilize Information Technology Infrastructure Library (ITIL) practices for Information Technology Service Management (ITSM) that focuses on solutions that have an integrated enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users.

What You Will Need:

• US Citizenship is required

• Bachelors degree or additional four years of exp required in lieu of degree.

• At least 5 years experience supporting large IT programs for DoD.

• At least two years experience leading issues analysis including responsibility for producing and presenting deliverables for senior audiences.

• Experience with end user research.

• Ability to communicate complex technical problems to a non-technical audience

• Excellent verbal and written communication skills

• An ACTIVE and MAINTAINED SECRET Federal or DoD securityclearance

What Would Be Nice To Have:

• Experience supporting Army Corps of Engineers G-6 programs.

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement Personal Development Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care Hospital Indemnity Accident Insurance Legal Assistance and ID theft protection etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @ or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.