Automotive Upgrade Specialist
Share
Job Location:
Gaithersburg, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington DC and Richmond!
Sheehy Auto Stores is one of the countrys Top 30 Private Dealer groups representing some of the industrys best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members both experienced and new to the industry who have that desire to achieve. If this sounds like you we want YOU to be part of our team!
Sheehy Ford of Gaithersburg is looking for anUpgrade Specialist to join our team. As the Upgrade Specialist youwill utilize various tools to help assist customers who may be interested in converting or upgrading their current vehicle. The ideal candidate will help provide an exceptional customer experience and achieve our sales goals through strong communication teamwork customer service and results focus.
Responsibilities
Assist the acquisitions team by scanning cars in the service lane taking photos and entering the vehicleinformation into our system.
Leverage data mining tools (Automotive Mastermind vAuto Reports referrals from sales and serviceteams) to identify upgrade and acquisition opportunities
Maintain consistent customer communication through calls emails and in-person interactions;scheduleappraisals and ensure timely follow-up Collaborate with the Used Car Manager to align acquisition efforts with inventory needs
Manage vehicle sale inquiries by entering data into appraisal platforms (AccuTrade vAuto) reviewingCARFAX and service records confirming inspections and ensuring appraisal accuracy
Assist with pricing and finalizing appraisals Participate in management meetings to review objectives performance metrics and improvement strategies.
Deliver exceptional customer service with professionalism and attention to detail throughout the acquisition process including handling purchase paperwork and resolving post-sale payments promptly
Requirements
- Sales experience or experience in customer service such as retail restaurant call center setting etc. is preferred but not required (sales training provided)
- Ability to learn data mining tools and software (eLeads experience a plus!)
- Strong customer service organizational relationship building and time management skills
- Excellent verbal and written communication skills
- Outgoing personality with expertise in developing relationships
- Driven competitive and willing to work in a team environment
- Must be authorized to work in the USA
- Able to pass a pre-employment background screening Motor Vehicle Record check and drug screen
- Must have a valid drivers license. Can not be suspended
We dont take a one-size-fits-all approach when it comes to our employees Benefits. Our programs are designed to improve your life at work and at home.
- Health Vision and Dental Insurance
- Start earning PTO on your 1st day of employment
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) andprofit sharing
Our company maintains a strong policy of equal employment opportunities for all associates. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer.
Required Experience:
IC
Key Skills
- Mechanic Experience
- Brake Repair
- Dealership Experience
- GM Vehicles
- Suspension Experience
- Alignment
- Auto Glass
- Automotive Diagnostics
- Automotive Repair
- Service Technician Experience
- Shocks & Struts
- Automotive Service
About Company
Top pay with benefits! Must have Ford dealership experience! Sheehy Auto Stores is honored to win the 2024 Baltimore Sun, Richmond Times Dispatch, and Washin...
