Staff Reliability Engineer Performance (Escalations Engineering)
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
What you get to do in this role:
You will be partnering with our largest customers & Internal stakeholders to identify and root cause performance and scalability issues impacting their ServiceNow deployments. Successful hires will get a chance to:
- Use problem solving skills along side industry leading tools to holistically analyse ServiceNow instances to identify and remediate resource contention at all layers of the stack
- Explore platform Java and JavaScript code to gain a detailed understanding of the behavior of ServiceNow applications
- Improve the throughput of Java Virtual Machines (JVMs) by deep diving into memory allocation and garbage collection tuning
- Optimize relational database performance by refactoring queries at the application layer or by applying tuning within the database itself
- Use extensive lab / test environments to reproduce and root cause issues impacting customers ServiceNow deployment(s)
- Engage with cross functional teams to highlight identified product defects assist with implementation of work arounds or devising long term fixes
- Drive improvement from within by creating high quality knowledge articles developing tooling for use within the support organization or mentoring and training junior colleagues
- Build and deliver compelling presentations to a variety of internal and customer stakeholders acting as a trusted advisor on how they can improve the performance of their ServiceNow deployment and adhere to leading practice guidelines
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Progressive experience in technical support software development performance load testing or professional services
- Working knowledge of the components in a web applications stack
- Experience with one (or more) scripting languages: e.g. JavaScript Python Perl Unix Shell Windows Powershell etc..
- Experience with working with (or debugging) Object Oriented code (Java preferred)
- Working knowledge of one (or more) Relational Database technologies e.g. Oracle / MySQL / SQL Server / PostgreSQL
- Strong problem-solving leadership time management and critical thinking skills
- Excellent communication and presentation skills with an aptitude for learning new technologies
Desired Skills
- Prior experience of ServiceNow Architecture is preferred but not essential as full product training will be provided
- Performance tuning of databases SQL query tuning
- Prior experience of Cloud/SaaS software
- Knowledge of memory management including core / heapdump analysis (Java heap dump analysis preferred)
- Fundamental understanding of ITSM ITIL or CMDB
- Experience administering: Linux/Unix OR Microsoft Windows Server
- Experience of Firebug Chrome Developer Tools Fiddler etc.
- Portugese speaking is a plus
JV20
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
