Engineer, Technical Support

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Job Overview
Are you ready to join the Un-carrier movement
This role is essential for designing implementing and deploying scalable software solutions that meet customer requirements and support high availability environments. The role involves collaborating with engineering teams to support the implementation testing and operational stability of our Microsoft Dynamics 365 Contact Center (CCaaS) platform. This role works closely with product engineering operations and vendor partners to deliver reliable contact center capabilities that support great customer and agent experiences. This position requires independent development of full software stacks and understanding system protocols data flows and technology interactions. Success is measured by the ability to deliver technical solutions produce clear documentation and contribute to technology strategy and innovation. The work impacts the organization by enabling advanced software systems that improve operational efficiency and support business goals.
We are a team that encourages innovation and advocates an agile and open approach truly working and playing in the Un-carrier way!

Job Responsibilities:

• Develop software solutions that support engineering projects and meet customer requirements
• Collaborate with technical teams to deliver effective technical solutions and continuously learn new technologies
• Create clear documentation for software code system designs and business requirements
• Contribute to technology strategy by understanding current technologies and supporting business goals
• Present innovative ideas to improve systems processes or services based on industry research
• Also responsible for other duties/projects as assigned by business management as needed
• Configure support and enhance Microsoft Dynamics 365 CCaaS solutions
• Execute functional integration regression and UAT testing for contact center features
• Validate call flows routing logic agent experiences and system integrations
• Troubleshoot platform configuration and integration issues; assist with root-cause analysis
• Support assigned delivery workstreams and deployments across non-prod and prod environments
• Document configurations test results and operational procedures

Education and Work Experience:

• Bachelors Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science or Engineering (Required)
• 2-4 years - Technical engineering experience.

Knowledge Skills and Abilities:

• Communication (Required)
• Customer Service (Required)
• Analytics (Required)
• Technical Writing (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $92500 - $166800

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.