Microsoft Operations Specialist

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

JOB SUMMARY

Responsible for all Microsoft Operational functions within CDWs Microsoft Practice which sits within the Sales organisation.

This role will be focused on:

• Building and maintaining a structure that supports the sale of Microsoft products and services with operational excellence

• Documenting our processes and evaluating areas of efficiency when working with both Microsoft and CDW tools people and processes.

• Evolving services levels and identifying areas to innovate operationally with data driven information; raising the bar of what we do today to a more streamlined vision for tomorrow

• Maximising the post-sale commercial activity process and order closure

You will work in partnership with various internal business units supporting initiatives that drive improvements to the way we operate through process platform and people-based activities always demonstrating an adaptive mindset.

KEY RESPONSIBILITIES

As part of this role you must:

• Stay up to date with all Microsoft processes and tooling required for executing CDW sales

• Load and verify all Microsoft orders onto Microsoft systems (and engage with CDW systems where required)

• Check all Microsoft invoices and future bills for consistency and errors

• Investigating and allocating Microsoft queries using Customer Logging Tool in order to identify correct destination team in Microsoft depending on the detail of the query

• Assist with customer queries including diagnosing nature of the query and identifying whether internal and external resolution is required then identifying and managing relevant stakeholders.

• Create all Microsoft Contract packs and ancillary supporting documents (PCC CPS Etc.)

• Utilising Microsoft e-Agreements tool to build initial contract pack adding only relevant contractual elements depending on customer need. Provide finalised contract to Microsoft for vetting.

• Quality assure returning contracts or amendment for errors/ changes based on initial submissions to Microsoft.

• Communicate complex contractual terms to customers in the context of their ongoing agreement with Microsoft and secure signatures on customer contract packs.

• Identifying contractual errors or changes needed following customer contact and begin process for contract amendment or supplemental contract add-on as required

• Working with relevant internal and external stakeholders to gain required information or approvals to action contracts orders or queries efficiently and within month-end deadlines.

• Maintain library of price files both current and all historic files

• Manage Change of Channel Partner Process and paperwork

• Support internal departments with Microsoft processes and engagements as SME for Microsoft operations and ensuring internal stakeholders are kept up to date on changes.

• Document and manage all departmental processes and adjust as required. Identifying opportunities to improve processed and implementing relevant changes

• Support the Microsoft Practice with various operational demands that support the running success of the business

• Conduct historical audit of processes both in house and with Microsoft. This may also include managing contributors who can help resolve issues and then raising relevant tickets with Microsoft for resolution.

• Responding to MS annual audit and managing project to address MS concerns with relevant stakeholders

QUALIFICATIONS SKILLS AND EXPERIENCE

• Strong understanding and experience of the operational lifecycle or procurement lifecycle including negotiation contracting governance and the management of third parties in larger or more complex engagements

• Experience in building internal departmental brand and engaging with multiple internal business units

• Microsoft experience would be advantageous but is not essential however willingness to undertake relevant training and qualifications is required.

ESSENTIAL ATTRIBUTES

• Highly ambitious credible motivated and accountable individual with an appreciation for building meaningful and lasting relationships combined with a desire and ability to win hearts and minds - Confident yet humble in their approach

• Strong problem-solving skills are essential

• Detail-oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives as well as dynamically prioritise and pivot based on changing business needs

• Outstanding communications skills with the ability to clearly and concisely present concepts and recommendations in verbal and written formats to customers senior leaders and cross-functional audiences both within and external to CDW

• Good ability to manage multiple stakeholders on multiple streams of business simultaneously.

• Confident self-starter who can work autonomously to meet their goals while also able to shift priorities as their workload demands.

• Prepared for occasional travel between CDW UK and International offices as the role requires whilst maintaining a suitable home life balance

• Ability to allocate time to undertake personal development activities such as attending training achieving certifications and focusing on soft-skill development always seeking to personally develop as an individual

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice.