Technical Support Engineer

Location: DHA Phase 2 Islamabad Pakistan
Job Type: Full-Time Onsite Monday to Friday
Shift Timings:

• Winter: 7:00 PM 3:00 AM
• Summer: 6:00 PM 2:00 AM

Salary Range: PKR
Benefits: Medical Food Accommodation & Fuel Allowance

Job Overview

We are hiring a Mid-Level Technical Support Engineer to join our growing technical support team in Islamabad. This role is ideal for professionals with strong troubleshooting skills excellent English communication and a passion for delivering outstanding customer support. You will be responsible for handling technical issues supporting international clients and ensuring high service quality in a fast-paced environment.

This is an excellent opportunity for candidates looking to grow their careers in IT Support Technical Support Engineering Customer Support Engineering and Helpdesk Operations.

Key Responsibilities

• Provide technical support to clients via calls emails and chat in fluent English
• Diagnose troubleshoot and resolve software system and application issues
• Explain technical solutions clearly to non-technical clients
• Escalate complex issues to development or infrastructure teams when required
• Maintain detailed documentation of issues solutions and follow-ups
• Monitor systems and proactively identify potential technical problems
• Ensure timely resolution of support tickets while meeting SLAs and KPIs
• Build strong client relationships through professional communication
• Maintain high customer satisfaction and service quality standards

Required Skills & Qualifications

• Bachelors degree in Computer Science Information Technology or related field
• 12 years of experience in Technical Support IT Support or Helpdesk roles
• Strong troubleshooting and analytical problem-solving skills
• Excellent spoken and written English communication
• Ability to communicate technical concepts to non-technical users
• Customer-focused attitude with strong attention to detail
• Ability to work independently and in a team environment
• Experience with ticketing systems and support documentation is a plus

Compensation & Benefits

• Salary: PKR
• Medical coverage
• Food facility
• Accommodation
• Fuel allowance
• Professional and growth-oriented work environment

Why Join Us

• Stable and long-term career opportunity
• Professional work culture
• Exposure to international clients and real-world technical environments
• Growth in technical communication and customer service skills